Derek Waterer
Wasilla,Alaska
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Driver/Utility Worker/Customer Service Representative
AmeriGas Propane
Palmer, AK
05.2009 - Current
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted with loading and unloading freight when necessary.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Verified loads against bill of lading to identify and correct discrepancies.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Completed work orders accurately documenting services provided or repairs made.
- Assisted with sign and pole installation and removal.
- Read meters and recorded customer consumption.
- Assisted with installation of new equipment or modifications to existing systems.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Palmer High School
Palmer, AK05-1997
Skills
- Safety Compliance
- Lockout and tagout procedures
- Painting techniques
- Facility Maintenance
- Vehicle Maintenance
- Component Replacement
- Pressure Washing
- Supply Restocking
- Plumbing Repairs
- Product Assembly
- Equipment monitoring
- Cleaning procedures
- Loading and unloading procedures
- Packaging assistance
- Assembly line
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Materials Transport
- Customer Service
- Dispute Resolution
- Customer Relations
- Delivery Scheduling
- Customer consulting
- Retail sales customer service
- Client Relations
- Route Management
Timeline
Driver/Utility Worker/Customer Service Representative
AmeriGas Propane
05.2009 - Current
High School Diploma -
Palmer High School