Derek Webb

Work History

Warehouse Forklift Operator

Tr Toppers

05.2021 - 11.2024

Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Unloaded and stacked materials by raising and lowering lifting devices.
Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.

Machine Operator/Batch Plant Operator

Boughtons Precast Inc.

03.2002 - 05.2021

Checked equipment before shifts to handle routine maintenance and notify management of advanced repair needs
Mounted attachments and adjusted pressure and tension to achieve desired work quality
Kept machinery clean and operating efficiently to consistently meet production targets
Complied fully with safety requirements to protect personnel and company assets
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Set up and ran machinery to produce exceptional products for industrial needs.
Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Reduced operational costs, identifying and implementing measures to decrease energy and material waste.
Quickly shut down equipment in emergency situations following protocols.
Improved product quality with thorough inspection and adjustment of machine settings.
Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.

Customer Service Rep

Innotrac

08.2000 - 01.2002

Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
Addressed customer concerns and complaints, resolving issues quickly and efficiently
Managed inbound and outbound calls to respond to inquiries and resolve concerns
Reviewed loan applications from credit union members to determine feasibility of credit eligibility
Monitors and resolved shipping issues in timely manner
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
Responded to customer questions and complaints and documented consumer communications
Documented detailed notes in CRM system to track customer interactions
Answered incoming calls and assisted customers with questions
Responded to questions and followed up on customer interactions

Summary

Overview

Work History

Warehouse Forklift Operator

Machine Operator/Batch Plant Operator

Customer Service Rep

Education

High School Diploma - general studies

Skills

Timeline

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