Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Wilcox

Rowlett

Summary

Dynamic professional with a proven track record in a wide range of fields. Successful in every business and sector I have worked in, I am determined, eager to learn, and hard to knock down. Skilled in building lasting client relationships and delivering exceptional service. Expertise in client account management and effective communication, ensuring high retention rates and fostering team growth. There is a benefit to bringing someone in that will learn your methodology and mindset and be able to apply those principles immediately.

Overview

18
18
years of professional experience

Work History

Life Insurance Agent

AO Globe Life
02.2022 - Current
  • Developed the skillset of showing clients unrealized problems.
  • Honed skills of magnifying the need through effective communication.
  • Provided a superior solution while showing value and exclusivity in our product.
  • Closing ration is 63%. Company expectation is 30%
  • Focused on cementing the client for long-term retention. My retention rate is 93% and I get max bonus for 90%+. Company standard is 75%.
  • Interviewed, hired and trained many agents from no sales experience to seasoned agents to a high, repeatable standard.

Wine Director/Sommelier

Buon Vino
04.2017 - 02.2022
  • Oversaw a wine program for affluent clientele, ran an online wine business that was the largest account in North Texas.
  • Oversaw 4 sommeliers on staff, and personally ran a speakeasy for VIP members.
  • Collaborated with suppliers to source unique wines, promote featured wines; Responsible for all purchases and sales.
  • Oversaw high-end buyers directly, nationwide business.
  • Conducted regular inventory audits to maintain optimal stock levels and reduce waste.
  • During Covid, Charles Schwab used our company for nationwide wine tastings, and I was the sommelier that selected the wines and conducted the tastings via Webex. (Over 100 events in 2 years).

Food Director

ARAMARK, Contract Services
09.2015 - 05.2017
  • Developed and implemented strategic food service programs to enhance customer satisfaction and operational efficiency.
  • Managed budgeting processes, ensuring effective allocation of resources for food procurement and staffing.
  • Oversaw menu planning and development, aligning offerings with customer preferences and dietary requirements.
  • Streamlined inventory management systems to reduce waste and optimize supply chain operations.
  • Developed a catering program that was later implemented by other Aramark accounts.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Restaurant Manager

Pappas Bros. Steakhouse
05.2012 - 09.2015
  • Oversaw daily restaurant operations and scheduling, ensuring high standards of service and guest satisfaction.
  • Developed and implemented training programs for staff to enhance performance and improve service quality.
  • Monitored inventory levels, effectively managing stock to minimize waste and reduce costs.
  • Collaborated with culinary team to create seasonal menus, aligning offerings with customer preferences.
  • Responsible for all front of house operations and guest relations.
  • Oversaw Wine dinners and special events.
  • Pappas Bros. Steakhouse Dallas was voted a top 3 steakhouse nationwide during my tenure and had the highest YOY increase, and highest PPA.

Head Waiter

Pappas Bros. Steakhouse
03.2008 - 05.2012
  • Supervised dining room operations, ensuring exceptional service, quality and guest satisfaction.
  • Responsible for VIP section while overseeing FOH operations and closing.
  • Trained and mentored junior staff on best practices and service techniques.
  • Responsible for end of day bookkeeping and account discrepancies.


Education

Bachelor of Science - Human Biology

The University of Texas At Austin
Austin, TX
05-2006

Bachelor of Arts - Latin American Studies

University of Texas At Austin
Austin, TX
05-2006

Skills

  • Cold calling/earning trust
  • Building and maintaining relationships
  • Effective client service and perceived value
  • Client account management
  • Handling client concerns and frustration/disappointment
  • Growing head count and bottom lines
  • Leading teams and upholding culture
  • Serving others well
  • Honoring God with integrity, honesty and work ethic

Timeline

Life Insurance Agent

AO Globe Life
02.2022 - Current

Wine Director/Sommelier

Buon Vino
04.2017 - 02.2022

Food Director

ARAMARK, Contract Services
09.2015 - 05.2017

Restaurant Manager

Pappas Bros. Steakhouse
05.2012 - 09.2015

Head Waiter

Pappas Bros. Steakhouse
03.2008 - 05.2012

Bachelor of Science - Human Biology

The University of Texas At Austin

Bachelor of Arts - Latin American Studies

University of Texas At Austin

Similar Profiles

CREATE PROFILE