Derek Williams
Product Management
Plano,TX
Summary
High-performing Product Manager offering 5+ years of product management, marketing and sales enablement expertise. Well-experienced in product strategy, product delivery, sales strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Group Product Manager - Sales | Marketing | UX
WePay (A Chase Company)
Plano, TX
10.2021 - Current
- Developed long-term product strategy to digitize client on-boarding experience in direct SMB space.
- Implemented enhanced client onboarding experiences, resulting in increased adoption of merchant services products and client growth 15% YoY.
- Incorporated product changes to internal sales boarding tool (Salesforce.com), enabling sales teams to board and activate clients faster than legacy systems (hours rather than days).
- Drove revenue of $800,000 ($100MM in sales) in first year of new product launch of eCommerce product.
- Recruited, mentored and oversaw day to day work, of two product managers, managing Marketing UX and Notification UX platforms.
- Developed and maintained 12 month product roadmap for internal and external sales experiences team.
- Spearheaded collaborative efforts between Sales and Marketing to bring eCommerce SMB product to market.
- Assessed eCommerce and product analytics vendor products and maintained positive vendor relations.
- Partnered with engineering and cross-functional product teams to prioritize and develop new product features.
Senior Product Manager - Sales UX
JP Morgan Chase Bank NA
Plano, TX
04.2020 - Current
- Owns product development of sales assisted and digital customer onboarding platforms.
- Developed strong partnership with marketing and product design to conceptualize marketing offers platform.
- Partnered with marketing to increased new client acquisition through targeted initiatives.
- Provided training and support to sales team members.
- Developed and implemented enhanced notifications (email) platform, to increase customer satisfaction and engagement.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent product roadmap.
- Developed communication and training plans for new products, increasing sales 25% YoY.
Senior Sales Strategy Analyst
JPMorgan Chase Bank NA
Tempe, AZ
05.2018 - 04.2020
- Drove adoption of internal sales tools through demonstration and real time support to sales team members.
- Improved adoption rate from 45% to 75% over 12 months time.
- Partnered with managers and senior managers to identify adoption gaps and provide remediation plans as needed.
- Developed and deepened partnership with sales teams by providing thought leadership and best practices.
- Promoted continued adoption through data analysis and dashboard publication.
Sales Strategy Analyst
JPMorgan Chase Bank NA
Tempe, AZ
05.2016 - 10.2017
- Developed Sales funnel metrics derived from raw company data to track improvements in organizational efficiency.
- Implemented new sales performance monitoring dashboards using Tableau and internal data analytics tools.
- Helped leaders understand how to improve sales pipeline management.
- Drove improvements to lead generation for sales team by combining disparate data sets and integrating into sales CRM tool.
- Created incremental revenue for company by identifying new leads, which resulted in additional $2.2 million in company revenue.
Technical Sales Specialist
JPMorgan Chase Bank NA
Tempe, AZ
08.2013 - 05.2016
- Collaborated with customers to determine needs to EMV (chip) processing technology.
- Drove hardware revenue by closing sales with customers that needed EMV compliant device.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Partnered with internal technology teams to monitor customer feedback and usage.
- Achieved highest sales results closing over 400 new deals per month.
Relationship Manager
JPMorgan Chase Bank NA
Tempe, AZ
01.2010 - 08.2013
- Maintained shared portfolio of 100,000+ SMB merchants, serving as senior point of contact for servicing and account related inquiries.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Drove company revenue by retaining customers by quickly resolving customer inquires and providing industry leading information to customer to maximize usage and interchange rates.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
Master of Science - Information Management
08.2012 - 05.2014
Bachelor of Arts - Business Management
08.2010 - 05.2012
Skills
Product Development
Salesforce
Data Analysis
Product Marketing
Strategic Planning
Staff Management
Client communication
Campaign management
Rest API
MicroServices
E-commerce payments
Timeline
Group Product Manager - Sales | Marketing | UX - WePay (A Chase Company)
10.2021 - Current
Senior Product Manager - Sales UX - JP Morgan Chase Bank NA
04.2020 - Current
Senior Sales Strategy Analyst - JPMorgan Chase Bank NA
05.2018 - 04.2020
Sales Strategy Analyst - JPMorgan Chase Bank NA
05.2016 - 10.2017
Technical Sales Specialist - JPMorgan Chase Bank NA
08.2013 - 05.2016
Arizona State University - Master of Science, Information Management
08.2012 - 05.2014
Ottawa University - Bachelor of Arts, Business Management
08.2010 - 05.2012
Relationship Manager - JPMorgan Chase Bank NA
01.2010 - 08.2013