Derek Williams

Work History

Office Manager

Royal Airport Service

Lady Lake, FL

09.2010 - 11.2024

Responded to customer inquiries via phone or email in a professional manner.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Recruited and trained new employees to meet job requirements.
Organized company events including holiday parties, team building activities .
Used judgment and initiative in handling confidential matters and requests.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Assisted in recruiting, onboarding and training new employees.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Supervised staff members, organized schedules and delegated tasks.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided training to new hires on office policies and procedures.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Interviewed prospective employees and provided input to HR on hiring decisions.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Answered phone calls, responded to emails, routed mail and coordinated courier services.

Assistant Manager

Dunkin Donuts & Baskin Robbins

Concord, New Hampshire

03.1996 - 08.2001

Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Recruited and trained new employees to meet job requirements.
Evaluated individual and team business performance and identified opportunities for improvement.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Managed customer service inquiries and complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assigned work and monitored performance of project personnel.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Supervised daily operations including scheduling shifts, assigning duties.
Maintained up-to-date knowledge of company products and services.
Produced thorough, accurate and timely reports of project activities.
Developed a system for tracking inventory and ordering supplies as needed.
Assisted with customer requests and answered questions to improve satisfaction.
Managed inventory and supplies to ensure materials were available when needed.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided support and guidance to colleagues to maintain a collaborative work environment.

Summary

Overview

Work History

Office Manager

Assistant Manager

Education

Some College (No Degree) - Commication

Skills

Timeline

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