Derek Young

• Processed vendor invoices accurately and efficiently to ensure timely payments.
• Assisted in maintaining accurate accounts payable records using accounting software.
• Processed weekly payroll and generated files for deposit to financial institutions.
• Utilized phone, email, and ticketing system to resolve issues and discrepancies with employee's pay.

• Provided tech support to EPB customers to resolve complex technical issues and escalate to appropriate department, if necessary.

• Provided excellent customer service to all EPB customers, performing in-depth interviews in order to accurately diagnose and resolve problems.

• Kept updated on changes in the tech industry in order to continue to support customers.

• Communicated effectively with fellow technicians to help EPB maintain the highest level of customer service and satisfaction.

• Successfully trained employees in BWW food prep procedures, ensuring food and personal safety regulations were followed.

• Cleaned and closed Kitchen area according to BWW regulations, in order to ensure proper cleanliness.

• Opened the Kitchen area and prepped ingredients to ensure staff did not run out of stock throughout the day.

• Received and stocked ordered items from weekly truck, ensuring order accuracy and proper stock rotation.

• Diagnosed and repaired electronic hardware and software issues.

• If device could not be repaired, set up remote repair with a service agent.

• Engaged customers on sales floor and answered technical questions on all products.

• Unloaded freight truck and stocked shelves, as needed

• Performed technical support of online banking website for members of credit union.

• Performed internal technical support for credit union employees and maintained company servers.

• Set up logins for all new employees.

• Diagnosed hardware and software problems to determine possible fixes.

• Generated month end reports for credit union and distributed to CEO, CFO, Board of Directors, and other relevant personnel.