Dereka Dortch
Hemet,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proficient in cash handling and effectively managing opening and closing operations
Overview
10
10
years of professional experience
Work History
Associate
The Fish Hut Market
Hemet, California
12.2019 - Current
- This is my Families restaurant; I always work here if help is needed.
- Completed day-to-day duties accurately and efficiently.
- Led staff training programs to enhance service quality and team performance.
- Managed daily restaurant operations and ensured compliance with health standards.
- Oversaw customer service strategies to enhance guest satisfaction and loyalty.
- Developed and implemented efficient scheduling practices for optimal staff coverage.
- Collaborated with vendors to secure quality ingredients and negotiate favorable terms.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared diverse meals following standardized recipes and presentation guidelines.
- Collaborated with team to ensure timely service during peak hours.
- Maintained cleanliness and organization in kitchen and food preparation areas.
- Trained new staff on kitchen procedures and safety protocols.
Student Loan Specialist
Edfinancial Services
El Paso, Texas
04.2023 - 07.2024
- Assisted borrowers with understanding student loan options and repayment plans.
- Processed loan applications and documentation for timely approvals.
- Educated clients on federal student loan policies and regulations.
- Communicated effectively with external organizations such as lenders, guarantors, and attorneys, as needed.
- Verified client financial information to determine creditworthiness and loan eligibility.
Optician
Hemet eye Care
Hemet, California
03.2022 - 04.2023
- Educated patients on proper lens care and maintenance practices.
- Assisted patients with selecting appropriate eyewear based on prescription needs.
- Scheduled appointments and meetings for staff, optimizing calendar efficiency.
- Greeted visitors and clients warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments.
- Conducted preliminary vision tests and accurately recorded patient data.
- Assisted optometrists during eye examinations and provided patient education.
- Managed appointment scheduling and coordinated patient follow-ups effectively.
Optical Manager
Americas Best Eyeglasses And Contacts
Menifee, California
10.2019 - 03.2023
- Managed daily operations of optical department ensuring smooth workflow.
- Trained staff on customer service techniques and product knowledge.
- Assisted customers in selecting eyewear based on personal preferences.
- Oversaw inventory management to maintain optimal stock levels.
- Coordinated with vendors for timely delivery of optical products.
- Troubleshot technical issues associated with equipment used in the optical department.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Managed customer accounts including billing and payment processing.
Team Leader
Bed Bath & Beyond
Hemet, California
03.2016 - 01.2019
- Led team in daily store operations and customer service initiatives.
- Trained new employees on company policies and product knowledge.
- Coordinated inventory management and restocking procedures for optimal product availability.
- Supervised cashier team, ensuring efficient transaction processes and customer service.
- Managed daily cash handling procedures and reconciled cash drawers.
- Scheduled shifts for staff, optimizing coverage during peak hours.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
High School Diploma -
Heritage Highschool
Menifee, CA05-2018
Bachelor of Early Childhood Care And Education - Child Development
Mt. San Jacinto College
San Jacinto, CASkills
- Staff training
- Inventory management
- Customer service
- Budget management
- Compliance oversight
- Scheduling optimization
- Fast visual learner
- Strategic planning
Timeline
Student Loan Specialist
Edfinancial Services
04.2023 - 07.2024
Optician
Hemet eye Care
03.2022 - 04.2023
Associate
The Fish Hut Market
12.2019 - Current
Optical Manager
Americas Best Eyeglasses And Contacts
10.2019 - 03.2023
Team Leader
Bed Bath & Beyond
03.2016 - 01.2019
High School Diploma -
Heritage Highschool
Bachelor of Early Childhood Care And Education - Child Development
Mt. San Jacinto College