Derek A. Santiago Guadalupe
Fort Campbell North,KY
Summary
Bilingual Signal Support Systems Specialist promoting 4 years of commitment to the US military with expertise in maintaining battlefield equipment and terminal devices. Intelligent professional committed to developing battlefield signal operations plans in support of battalions. Offering outstanding communication and task prioritization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Signal Support Specialist (25U)
US Army
01.2020 - Current
- Maintained networking equipment to support reliable user connectivity.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
Customer Service Associate
Just4Fun
10.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
High School Diploma -
Eduardo Garcia Carrillo
Canovanas, PR05.2018
No Degree - Nursing
National University College - Rio Grande
Rio Grande, PR2018
Skills
- Stress Tolerance
- Error Troubleshooting
- CAD Software and Equipment
- Customer Interaction
- Signal Support Systems Installation
- Information Services
- Signal Training
- Strong Interpersonal Communication
- Work Orders
- Verbal and Written Communication
- Customer Service
- Spanish Speaking
- Verbal Communication
- Customer Service and Assistance
Accomplishments
- Achieved two Army Achievement Medal by completing tasks given to me during three field events with accuracy and efficiency.
- Achieved the rank of Sergeant in three years of service.
Certification
- BAS LDR CRS Course - 2023/FEB/13
- LOW LVL INTERCEPT LLVI OP CRS Training - 2021/MAY/10
- AIR ASSAULT Training - 2021/MAR/15
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Signal Support Specialist (25U)
US Army
01.2020 - Current
Customer Service Associate
Just4Fun
10.2018 - 12.2019
High School Diploma -
Eduardo Garcia Carrillo
No Degree - Nursing
National University College - Rio Grande
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