Dereka Wilks
Richmond,VA
Summary
Dynamic and results-oriented professional with extensive experience as a Manager's Assistant at Family Dollar. Excelled in enhancing operational accuracy and reducing financial discrepancies. Proven track record in staff supervision and development, alongside superior customer service skills. Demonstrated ability to improve service quality and performance, with a keen focus on strategic inventory management and consumer satisfaction.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Family Dollar
08.2019 - 06.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
06-2015
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
Languages
Chinese (Mandarin)
Professional Working
Timeline
Manager's Assistant - Family Dollar
08.2019 - 06.2024
George Wythe Highschool - High School Diploma,
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