Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dereka Zimmer

Cornell,IL

Summary

Adept at fostering positive relationships and providing compassionate care, I excelled in roles at DOHRS and other esteemed organizations. My expertise in client documentation and emotional support, coupled with a fast-learning ability, significantly enhanced patient well-being and satisfaction. Achievements include streamlining processes to improve efficiency by over 30%, showcasing my commitment to excellence and empathetic service.

Overview

2021
2021
years of professional experience

Work History

Caregiver

DOHRS
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.

Desk Clerk

Best Western Hotel
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Collected room deposits, fees, and payments.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
  • Conducted regular inventory audits of supplies needed at the front desk area, ordering replacements as necessary to avoid running out of essential items.
  • Enhanced guest experience by providing efficient check-in and check-out services.

School Bus Monitor

Illinois Central School Bus
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Contributed to the overall success of school transportation services by consistently meeting or exceeding performance expectations in all areas of responsibility.
  • Collaborated with teachers and staff to address any concerns about student behavior or transportation issues.
  • Recognized potential hazards within the bus environment, proactively addressing them before they posed risks to student wellbeing.

Material Handler

Vonachen Services
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.

Cashier/Service Desk

Walmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Certified Nursing Assistant

Good Samaritan Home
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Server

Dairy Queen Grill & Chill
07.2017 - 05.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

High School Diploma -

Flanagan High School
Flanagan, IL
05.2005

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Relationship building
  • Compassionate care
  • Documentation
  • COVID-19 safety policies
  • HIPAA compliance
  • Mobility assistance
  • Client documentation
  • Client transportation
  • Incident reporting
  • Hoyer lifting equipment
  • Progress documentation
  • Records management
  • Transportation services
  • Compassion and empathy
  • Active listening
  • Social interaction
  • Conflict resolution
  • Patient advocacy
  • Autism support
  • At-home care instruction
  • Clear communication
  • Attentive to people
  • Fast learner

Timeline

Server

Dairy Queen Grill & Chill
07.2017 - 05.2020

Caregiver

DOHRS

Desk Clerk

Best Western Hotel

School Bus Monitor

Illinois Central School Bus

Material Handler

Vonachen Services

Cashier/Service Desk

Walmart

Certified Nursing Assistant

Good Samaritan Home

High School Diploma -

Flanagan High School

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Dereka Zimmer