Derekah Wilkerson
Mansfield,TX
Summary
Operations and logistics leader with expertise in team management and process optimization across e-commerce, supply chain, and life sciences. Skilled in B2B sales, claims resolution, and warehouse safety, with a track record of improving performance metrics. Proficient in Workday, Salesforce, SAP, and Microsoft Office, recognized for adaptability and cross-functional collaboration.
Overview
10
10
years of professional experience
Work History
Fulfillment Supervisor - Contract
Senegence Warehouse
Tulsa, Oklahoma
07.2025 - 08.2025
- Led fulfillment team to ensure timely shipment processing and maintain inventory accuracy.
- Monitored KPIs, including order accuracy and on-time shipments, to enhance performance.
- Conducted audits and provided PPE coaching to enforce safety compliance with OSHA standards.
Upward Bound Teacher - Contract
Northeastern State University Tahlequah
06.2025 - 07.2025
- Developed engaging lesson plans for diverse student populations.
- Facilitated classroom discussions to enhance critical thinking skills.
- Implemented assessment tools to evaluate student progress and understanding.
- Participated in professional development workshops related to teaching methods or curriculum changes.
B2B Sales, Service & Operations
Wayfair LLC
06.2022 - 06.2025
- Operations Supervisor (2024 – 2025): Supervised 60+ warehouse associates, ensuring adherence to productivity, safety, and quality standards. Tracked scheduling, attendance, and performance using Workday HR software to optimize labor planning. Reported KPIs to senior leadership, and implemented process improvements that reduced order delays. Developed and delivered associate training programs, strengthening communication and service efficiency.
- B2B Customer Service Specialist – Service Department (2022 – 2024): Managed high-volume claims, billing disputes, and vendor negotiations, reducing resolution timelines.
Provided personalized support to business clients, maintaining strong satisfaction and retention.
Partnered with logistics and operations teams to meet SLAs, and resolve order discrepancies.
Onboarded and trained new hires on CRM navigation, claims handling, and customer engagement strategies. - B2B Sales Specialist (2022 – 2024). Maintained a portfolio of business accounts, exceeding sales targets through upselling and retention strategies. Collaborated with vendors to secure competitive pricing, and resolve client concerns. Delivered tailored solutions to business clients, driving revenue growth, and long-term relationships.
Client Account Specialist
Life Science Logistics
03.2025 - 05.2025
- Acted as primary liaison for healthcare and biotech clients to ensure effective communication and service delivery.
- Managed order entry, tracking, returns, and rush requests to maintain accuracy and timeliness.
- Coordinated with warehouse and internal teams to resolve customer concerns, reducing delays.
- Documented all interactions in CRM/WMS systems to support compliance and transparency.
- Participated in client meetings and cross-functional discussions to align priorities and streamline workflows.
Transportation Logistics Coordinator PT
DHL Ecommerce
07.2022 - 07.2023
- Coordinated import/export logistics, ensuring efficient shipment scheduling and effective carrier communications.
- Tracked shipments in SAP, maintaining accuracy and facilitating timely deliveries.
- Resolved billing discrepancies and addressed client concerns, delivering real-time updates to customers.
- Negotiated carrier rates, reducing costs while sustaining high service quality.
- Developed standard operating procedures and optimized routing strategies, enhancing operational efficiency.
- Conducted team meetings and performance reviews to promote accountability and on-time delivery.
Logistics Coordinator II
DB Schenker
12.2022 - 01.2023
- Managed and coordinated a team of 25 associates to ensure timely travel, shipments, and delivery logistics.
- Provided real-time travel updates and schedule adjustments, ensuring customer expectations were met.
- Assisted in route planning, customer inquiries, and shipment status updates, demonstrating strong attention to detail.
- Implemented shipment tracking solutions to improve transparency and enhance the customer experience.
- Designed and delivered customer service training programs to ensure associates provided high-level assistance to clients.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Operations & Training Roles
Amazon
10.2015 - 12.2022
- Area Manager of Operations (2021 – 2022): Directed a team of 65+ associates and drivers, ensuring adherence to DOT and OSHA safety standards. Oversaw freight handling, labor planning, and KPI management, achieving improvements in productivity, safety, and compliance.
- Learning & Development Trainer (2018 – 2020): Designed and facilitated training programs for warehouse associates, focusing on performance, safety, and quality standards. Reduced attrition by 15% through targeted coaching, retraining initiatives, and the development of supplemental learning materials.
- Lead Loading Dock Clerk (2016 – 2018): Supervised loading dock operations, coordinating freight movement, and processing 500+ shipments daily.
Maintained accurate shipment documentation, and optimized dock space to support high-volume operations. - Inventory Support Specialist (2015 – 2016): Managed inventory accuracy by tracking adjustments, resolving defects, and maintaining compliance records. Collaborated cross-functionally to streamline workflows, ensuring audit readiness, and operational transparency.
Education
Bachelor of Arts - Business Administration/ Human Resources
MTI College
Sacramento, CA, UNITED STATES02-2026
Certified Phlebotomy Technician 1 - Healthcare
Stone Academy
Fort Worth, TX10.2023
High School Diploma -
Mansfield Summit High School
Mansfield, TX08-2015
Skills
- Operations and team leadership
- Process optimization and KPI management
- B2B sales and account management
- Claims resolution and risk management
- Logistics and supply chain coordination
- Training and employee development
- Warehouse safety compliance
- Systems proficiency: Workday, Salesforce, SAP, Microsoft Office
Timeline
Fulfillment Supervisor - Contract
Senegence Warehouse
07.2025 - 08.2025
Upward Bound Teacher - Contract
Northeastern State University Tahlequah
06.2025 - 07.2025
Client Account Specialist
Life Science Logistics
03.2025 - 05.2025
Logistics Coordinator II
DB Schenker
12.2022 - 01.2023
Transportation Logistics Coordinator PT
DHL Ecommerce
07.2022 - 07.2023
B2B Sales, Service & Operations
Wayfair LLC
06.2022 - 06.2025
Operations & Training Roles
Amazon
10.2015 - 12.2022
Bachelor of Arts - Business Administration/ Human Resources
MTI College
Certified Phlebotomy Technician 1 - Healthcare
Stone Academy
High School Diploma -
Mansfield Summit High School
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