Derekah Wilkerson
Mansfield,TX
Summary
Experienced operations professional with a strong background in process optimization and team management. Proven track record of driving operational excellence and consistently achieving organizational goals. Recognized for reliability, adaptability, and commitment to fostering a collaborative work environment. Skilled in effectively allocating resources and monitoring performance to ensure optimal outcomes.
Overview
10
10
years of professional experience
Work History
Fulfillment Supervisor
Senegence Warehouse
Tulsa, OK
07.2025 - Current
- Supervise a team of fulfillment associates in a fast-paced warehouse environment, ensuring timely and accurate processing of inbound and outbound shipments
- Coordinate daily job assignments and performance expectations, optimizing labor based on workload volume and business needs
- Utilize inventory management systems to track stock levels, resolve discrepancies, and maintain WMS accuracy
- Ensure safety compliance by conducting daily audits, coaching on PPE usage, and enforcing OSHA protocols
- Monitor KPIs such as order accuracy, on-time shipments, and Jackpot error rates to drive operational improvements
- Conduct pre-shift stand-ups and end-of-shift handoffs to align teams and communicate policy updates and goals
- Address associate concerns, document performance, and recommend corrective or disciplinary action when necessary
- Collaborate cross-functionally with leadership, HR, and planning teams to resolve workflow issues and staffing gaps
- Flex between departments as needed, covering extended hours during peak periods or operational surges
Upward Bound Teacher
Northeastern State University Tahlequah
Tahlequah, OK
06.2025 - 07.2025
- Delivered engaging instruction in foundational English and Reading to high school students (grades 9–12) as part of a federally funded college readiness program
- Designed and facilitated interactive lesson plans aligned with college prep objectives, focusing on writing skills, critical thinking, vocabulary development, and grammar fundamentals
- Created culturally responsive and inclusive classroom environments that supported first-generation and low-income students
- Assessed student learning and progress through pre- and post-tests, class activities, and one-on-one feedback sessions
- Collaborated with program staff to support enrichment activities, college tours, and workshops on academic success and personal development
- Maintained student records, submitted attendance, and documented academic performance to support TRIO program reporting requirements
- Served as a mentor and role model, promoting higher education and empowering students to pursue college pathways
Client Account Specialist
Life Science Logistics
Coppell, TX
03.2025 - 05.2025
- Engaged with clients by inquiring appropriately to support the resolution process.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Assisted in the onboarding of new clients, providing comprehensive orientation sessions to familiarize them with company policies and procedures.
- Managed and nurtured client relationships, ensuring satisfaction and prompt issue resolution.
- Served as main contact for logistics and supply chain needs in the life sciences sector.
- Oversaw order management, ensuring accurate and timely processing.
- Communicated effectively with clients via phone and email to address concerns and provide solutions.
- Applied logistics expertise to optimize supply chain processes for pharmaceutical, biotech, and healthcare clients.
Operations Supervisor
Wayfair LLC
Lancaster, TX
02.2024 - 01.2025
- Managed a team of approximately 60 warehouse associates, overseeing daily operations and ensuring adherence to service and safety protocols
- Provided customer-focused service by coordinating shipments, resolving order discrepancies, and ensuring timely deliveries
- Utilized Workday HR software to track attendance, performance metrics, and scheduling, enhancing operational efficiency
- Collaborated with senior management to report on productivity, safety, and quality, ensuring smooth workflows
- Developed and implemented customer service training programs to enhance associate communication and problem-solving skills
- Analyzed customer service trends to identify areas for improvement and proactively address potential service issues
- Facilitated interdepartmental communication to streamline order fulfillment and prevent delays in travel logistics
- Managed and motivated employees to be productive and engaged in work.
B2B Customer Service Account Specialist
Wayfair LLC
REMOTE
07.2022 - 02.2024
- Handled high-volume customer interactions via phone, email, and screen sharing, providing tailored solutions to meet client needs
- Investigated, evaluated, negotiated, and settled damage and service claims, ensuring customer satisfaction and financial compliance
- Collaborated with fraud and service teams to verify secure transactions and prevent fraudulent claims
- Processed payments and assisted clients in navigating product insurance policies
- Demonstrated strong problem-solving and conflict-resolution skills while managing complex customer concerns
- Managed a diverse customer base, ensuring consistent communication and personalized service recommendations
- Trained new hires on customer engagement strategies, claims processing, and CRM navigation
- Assisted in policy development to enhance claims resolution efficiency and reduce processing time
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enabled smooth transitions during periods of change or growth within the organization by effectively adapting to new systems or processes as needed.
Transportation Logistics Coordinator PT
DHL Ecommerce
Grand Prairie, TX
07.2022 - 07.2023
- Coordinated travel logistics for export and import shipments, including scheduling and managing carrier communications
- Tracked and traced shipments, updating the Transportation Management System (SAP) to ensure accuracy
- Resolved travel-related issues, billing discrepancies, and client concerns efficiently and professionally
- Provided real-time customer updates regarding shipping and travel itineraries
- Negotiated rates with carriers to optimize cost efficiency and service delivery
- Assisted in developing standard operating procedures (SOPs) for logistics coordination, improving department efficiency
- Led weekly meetings with logistics teams to discuss customer feedback and shipment accuracy improvements
- Streamlined transportation operations by implementing efficient routing and scheduling strategies.
- Conducted regular performance reviews for direct reports, setting clear expectations and providing constructive feedback to support professional growth.
- Improved on-time delivery rates by closely monitoring performance metrics and addressing issues proactively.
Logistics Coordinator II
DB Schenker
FORT WORTH
12.2022 - 01.2023
- Managed and coordinated a team of 25 associates to ensure timely travel, shipments, and delivery logistics
- Provided real-time travel updates and schedule adjustments, ensuring customer expectations were met
- Assisted in route planning, customer inquiries, and shipment status updates, demonstrating strong attention to detail
- Reported on customer satisfaction, productivity, and compliance metrics to senior management
- Implemented shipment tracking solutions to improve transparency and enhance the customer experience
- Designed and delivered customer service training programs to ensure associates provided high-level assistance to clients
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Area Manager of Operations
Amazon
Dallas, TX
10.2021 - 12.2022
- Directed a team of up to 65 drivers, ensuring adherence to facility Key Performance Indicators (KPIs) and compliance with DOT/OSHA safety standards
- Oversaw freight handling with forklifts and other tools, managed inventory flow and provided training to improve productivity and team morale
- Coordinated with various offices to enhance inventory management, fostered teamwork, and handled loading cargo onto aircraft
- Delivered excellent customer service, tracked and traced export cargo, and managed air export forwarding logistics
- Utilized customer service and travel coordination skills to streamline Amazon's inbound logistics
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Played a key role in hiring decisions by conducting interviews, evaluating candidates'' qualifications, and selecting new team members who positively contributed to company culture and performance goals.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
Learning and Development Trainer
Amazon
Fort Worth, United States
12.2018 - 12.2020
- Conducted extensive training sessions and audits for team ambassadors, ensuring adherence to network standards for operational excellence
- Reduced associate attrition by 15% through targeted retraining programs and individual coaching sessions
- Developed supplemental training materials to address gaps in associate performance and improve adherence to service-level agreements (SLAs)
- Collaborated with operations and area managers to implement process improvements that enhanced productivity, safety, and quality
- Prepared comprehensive training records and performance reports, enabling data-driven decision-making and progress tracking
- Increased employee retention by developing engaging onboarding processes for new hires.
- Assessed business needs proactively, anticipating necessary skills development for long-term success.
- Aligned training initiatives with organizational goals, ensuring strategic relevance in all programs.
Lead Loading Dock Clerk
Amazon
Braselton, GA
10.2016 - 01.2018
- Scheduled and managed incoming freight appointments, maintained a clean and efficient work environment, and ensured accurate unit counts
- Communicated with Yard Jockeys to facilitate deliveries and handled documentation, including scanning and emailing bills to carriers
- Managed inventory scheduling and addressed barriers for dock associates, following dock processes and safety policies
- Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Spearheaded cross-functional collaboration efforts between various departments ensuring smooth workflows throughout the supply chain process.
- Facilitated clear communication between suppliers, carriers, and customers to resolve any logistical issues promptly and effectively.
- Coordinated schedules for multiple shifts of dock workers to ensure adequate staffing levels during peak times.
- Maintained accurate records of all shipments, including tracking information, arrival times, and any discrepancies or damages.
- Developed strong relationships with shipping carriers to ensure timely pickups and deliveries at competitive rates.
- Organized loading dock space efficiently to accommodate an increase in shipment volume without compromising safety standards.
- Handled day-to-day shipping and receiving, overseeing more than 500 packages per day.
Inventory Support Specialist Representative
Amazon
Fort Worth, TX
10.2015 - 09.2016
- Oversaw production workflows and labor trackers to ensure optimal resource allocation and timely task completion
- Trained problem solvers on ISS ticket resolution procedures, improving team performance and SLA compliance
- Acted as a liaison between senior management and floor associates, communicating production updates and addressing workflow barriers
- Documented inventory adjustments, defect resolutions, and compliance records to support audit readiness and operational transparency
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
Education
Bachelor of Arts - Business Administration/ Human Resources
MTI College
02-2026
Certified Phlebotomy Technician 1 - Healthcare
Stone Academy
10.2023
High School Diploma -
Mansfield Summit High School
08-2015
Skills
- Customer Service Expertise
- Travel Coordination
- Claims Management
- Risk Management Techniques
- Experience with Salesforce, Workday, and SAP
- Proficient in Microsoft Office
- Training Framework Creation
- Process Optimization
- Managing Multiple Responsibilities in Fast-Paced Environments
- Clear Verbal Communication
- Analytical Problem-Solving
- Operational Oversight
- Telecommunications Experience
- Logistics Optimization
- Effective Communication Skills
- Travel Logistics Management
- Warehouse Safety Protocols
- Quality Management Proficient
Timeline
Fulfillment Supervisor
Senegence Warehouse
07.2025 - Current
Upward Bound Teacher
Northeastern State University Tahlequah
06.2025 - 07.2025
Client Account Specialist
Life Science Logistics
03.2025 - 05.2025
Operations Supervisor
Wayfair LLC
02.2024 - 01.2025
Logistics Coordinator II
DB Schenker
12.2022 - 01.2023
B2B Customer Service Account Specialist
Wayfair LLC
07.2022 - 02.2024
Transportation Logistics Coordinator PT
DHL Ecommerce
07.2022 - 07.2023
Area Manager of Operations
Amazon
10.2021 - 12.2022
Learning and Development Trainer
Amazon
12.2018 - 12.2020
Lead Loading Dock Clerk
Amazon
10.2016 - 01.2018
Inventory Support Specialist Representative
Amazon
10.2015 - 09.2016
Certified Phlebotomy Technician 1 - Healthcare
Stone Academy
High School Diploma -
Mansfield Summit High School
Bachelor of Arts - Business Administration/ Human Resources
MTI College