Derekah Wilkerson
Mansfield,TX
Summary
Experienced operations professional with a strong background in process optimization and team management. Proven track record of driving operational excellence and consistently achieving organizational goals. Recognized for reliability, adaptability, and commitment to fostering a collaborative work environment. Skilled in effectively allocating resources and monitoring performance to ensure optimal outcomes.
Overview
10
10
years of professional experience
Work History
Fulfillment Supervisor
Senegence Warehouse
07.2025 - Current
- Supervise a team of fulfillment associates in a fast-paced warehouse environment, ensuring timely and accurate processing of inbound and outbound shipments
- Coordinate daily job assignments and performance expectations, optimizing labor based on workload volume and business needs
- Utilize inventory management systems to track stock levels, resolve discrepancies, and maintain WMS accuracy
- Ensure safety compliance by conducting daily audits, coaching on PPE usage, and enforcing OSHA protocols
- Monitor KPIs such as order accuracy, on-time shipments, and Jackpot error rates to drive operational improvements
- Conduct pre-shift stand-ups and end-of-shift handoffs to align teams and communicate policy updates and goals
- Address associate concerns, document performance, and recommend corrective or disciplinary action when necessary
- Collaborate cross-functionally with leadership, HR, and planning teams to resolve workflow issues and staffing gaps
- Flex between departments as needed, covering extended hours during peak periods or operational surges
Upward Bound Teacher
Northeastern State University Tahlequah
06.2025 - 07.2025
- Delivered engaging instruction in foundational English and Reading to high school students (grades 9–12) as part of a federally funded college readiness program
- Designed and facilitated interactive lesson plans aligned with college prep objectives, focusing on writing skills, critical thinking, vocabulary development, and grammar fundamentals
- Created culturally responsive and inclusive classroom environments that supported first-generation and low-income students
- Assessed student learning and progress through pre- and post-tests, class activities, and one-on-one feedback sessions
- Collaborated with program staff to support enrichment activities, college tours, and workshops on academic success and personal development
- Maintained student records, submitted attendance, and documented academic performance to support TRIO program reporting requirements
- Served as a mentor and role model, promoting higher education and empowering students to pursue college pathways
Client Account Specialist
Life Science Logistics
03.2025 - 05.2025
- Engaged with clients by inquiring appropriately to support the resolution process.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Assisted in the onboarding of new clients, providing comprehensive orientation sessions to familiarize them with company policies and procedures.
- Managed and nurtured client relationships, ensuring satisfaction and prompt issue resolution.
- Served as main contact for logistics and supply chain needs in the life sciences sector.
- Oversaw order management, ensuring accurate and timely processing.
- Communicated effectively with clients via phone and email to address concerns and provide solutions.
- Applied logistics expertise to optimize supply chain processes for pharmaceutical, biotech, and healthcare clients.
Operations Supervisor
Wayfair LLC
02.2024 - 01.2025
- Managed a team of approximately 60 warehouse associates, overseeing daily operations and ensuring adherence to service and safety protocols
- Provided customer-focused service by coordinating shipments, resolving order discrepancies, and ensuring timely deliveries
- Utilized Workday HR software to track attendance, performance metrics, and scheduling, enhancing operational efficiency
- Collaborated with senior management to report on productivity, safety, and quality, ensuring smooth workflows
- Developed and implemented customer service training programs to enhance associate communication and problem-solving skills
- Analyzed customer service trends to identify areas for improvement and proactively address potential service issues
- Facilitated interdepartmental communication to streamline order fulfillment and prevent delays in travel logistics
- Managed and motivated employees to be productive and engaged in work.
B2B Customer Service Account Specialist
Wayfair LLC
07.2022 - 02.2024
- Handled high-volume customer interactions via phone, email, and screen sharing, providing tailored solutions to meet client needs
- Investigated, evaluated, negotiated, and settled damage and service claims, ensuring customer satisfaction and financial compliance
- Collaborated with fraud and service teams to verify secure transactions and prevent fraudulent claims
- Processed payments and assisted clients in navigating product insurance policies
- Demonstrated strong problem-solving and conflict-resolution skills while managing complex customer concerns
- Managed a diverse customer base, ensuring consistent communication and personalized service recommendations
- Trained new hires on customer engagement strategies, claims processing, and CRM navigation
- Assisted in policy development to enhance claims resolution efficiency and reduce processing time
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enabled smooth transitions during periods of change or growth within the organization by effectively adapting to new systems or processes as needed.
Transportation Logistics Coordinator PT
DHL Ecommerce
07.2022 - 07.2023
- Coordinated travel logistics for export and import shipments, including scheduling and managing carrier communications
- Tracked and traced shipments, updating the Transportation Management System (SAP) to ensure accuracy
- Resolved travel-related issues, billing discrepancies, and client concerns efficiently and professionally
- Provided real-time customer updates regarding shipping and travel itineraries
- Negotiated rates with carriers to optimize cost efficiency and service delivery
- Assisted in developing standard operating procedures (SOPs) for logistics coordination, improving department efficiency
- Led weekly meetings with logistics teams to discuss customer feedback and shipment accuracy improvements
- Streamlined transportation operations by implementing efficient routing and scheduling strategies.
- Conducted regular performance reviews for direct reports, setting clear expectations and providing constructive feedback to support professional growth.
- Improved on-time delivery rates by closely monitoring performance metrics and addressing issues proactively.
Logistics Coordinator II
DB Schenker
12.2022 - 01.2023
- Managed and coordinated a team of 25 associates to ensure timely travel, shipments, and delivery logistics
- Provided real-time travel updates and schedule adjustments, ensuring customer expectations were met
- Assisted in route planning, customer inquiries, and shipment status updates, demonstrating strong attention to detail
- Reported on customer satisfaction, productivity, and compliance metrics to senior management
- Implemented shipment tracking solutions to improve transparency and enhance the customer experience
- Designed and delivered customer service training programs to ensure associates provided high-level assistance to clients
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Area Manager of Operations
Amazon
10.2021 - 12.2022
- Directed a team of up to 65 drivers, ensuring adherence to facility Key Performance Indicators (KPIs) and compliance with DOT/OSHA safety standards
- Oversaw freight handling with forklifts and other tools, managed inventory flow and provided training to improve productivity and team morale
- Coordinated with various offices to enhance inventory management, fostered teamwork, and handled loading cargo onto aircraft
- Delivered excellent customer service, tracked and traced export cargo, and managed air export forwarding logistics
- Utilized customer service and travel coordination skills to streamline Amazon's inbound logistics
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Played a key role in hiring decisions by conducting interviews, evaluating candidates'' qualifications, and selecting new team members who positively contributed to company culture and performance goals.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
Learning and Development Trainer
Amazon
12.2018 - 12.2020
- Conducted extensive training sessions and audits for team ambassadors, ensuring adherence to network standards for operational excellence
- Reduced associate attrition by 15% through targeted retraining programs and individual coaching sessions
- Developed supplemental training materials to address gaps in associate performance and improve adherence to service-level agreements (SLAs)
- Collaborated with operations and area managers to implement process improvements that enhanced productivity, safety, and quality
- Prepared comprehensive training records and performance reports, enabling data-driven decision-making and progress tracking
- Increased employee retention by developing engaging onboarding processes for new hires.
- Assessed business needs proactively, anticipating necessary skills development for long-term success.
- Aligned training initiatives with organizational goals, ensuring strategic relevance in all programs.
Lead Loading Dock Clerk
Amazon
10.2016 - 01.2018
- Scheduled and managed incoming freight appointments, maintained a clean and efficient work environment, and ensured accurate unit counts
- Communicated with Yard Jockeys to facilitate deliveries and handled documentation, including scanning and emailing bills to carriers
- Managed inventory scheduling and addressed barriers for dock associates, following dock processes and safety policies
- Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Spearheaded cross-functional collaboration efforts between various departments ensuring smooth workflows throughout the supply chain process.
- Facilitated clear communication between suppliers, carriers, and customers to resolve any logistical issues promptly and effectively.
- Coordinated schedules for multiple shifts of dock workers to ensure adequate staffing levels during peak times.
- Maintained accurate records of all shipments, including tracking information, arrival times, and any discrepancies or damages.
- Developed strong relationships with shipping carriers to ensure timely pickups and deliveries at competitive rates.
- Organized loading dock space efficiently to accommodate an increase in shipment volume without compromising safety standards.
- Handled day-to-day shipping and receiving, overseeing more than 500 packages per day.
Inventory Support Specialist Representative
Amazon
10.2015 - 09.2016
- Oversaw production workflows and labor trackers to ensure optimal resource allocation and timely task completion
- Trained problem solvers on ISS ticket resolution procedures, improving team performance and SLA compliance
- Acted as a liaison between senior management and floor associates, communicating production updates and addressing workflow barriers
- Documented inventory adjustments, defect resolutions, and compliance records to support audit readiness and operational transparency
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
Education
Bachelor of Arts - Business Administration/ Human Resources
MTI College
02-2026
Certified Phlebotomy Technician 1 - Healthcare
Stone Academy
10.2023
High School Diploma -
Mansfield Summit High School
08-2015
Skills
- Customer Service Expertise
- Travel Coordination
- Claims Management
- Risk Management Techniques
- Experience with Salesforce, Workday, and SAP
- Proficient in Microsoft Office
- Training Framework Creation
- Process Optimization
- Managing Multiple Responsibilities in Fast-Paced Environments
- Clear Verbal Communication
- Analytical Problem-Solving
- Operational Oversight
- Telecommunications Experience
- Logistics Optimization
- Effective Communication Skills
- Travel Logistics Management
- Warehouse Safety Protocols
- Quality Management Proficient
Timeline
Fulfillment Supervisor
Senegence Warehouse
07.2025 - Current
Upward Bound Teacher
Northeastern State University Tahlequah
06.2025 - 07.2025
Client Account Specialist
Life Science Logistics
03.2025 - 05.2025
Operations Supervisor
Wayfair LLC
02.2024 - 01.2025
Logistics Coordinator II
DB Schenker
12.2022 - 01.2023
B2B Customer Service Account Specialist
Wayfair LLC
07.2022 - 02.2024
Transportation Logistics Coordinator PT
DHL Ecommerce
07.2022 - 07.2023
Area Manager of Operations
Amazon
10.2021 - 12.2022
Learning and Development Trainer
Amazon
12.2018 - 12.2020
Lead Loading Dock Clerk
Amazon
10.2016 - 01.2018
Inventory Support Specialist Representative
Amazon
10.2015 - 09.2016
Certified Phlebotomy Technician 1 - Healthcare
Stone Academy
High School Diploma -
Mansfield Summit High School
Bachelor of Arts - Business Administration/ Human Resources
MTI College
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