Hardworking employee with years of phenomenal customer service, multitasking and time management abilities. Devoted to giving every customer a positive memorable and overall successful experience. Experienced Sailor offering proven safety record, performance-oriented nature and strong history of accomplishment in stressful environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns and or problems.
Overview
10
10
years of professional experience
Work History
Aviation Boatswain's Mate Handler
United States Navy, USN
Pensacola, FL/ Yokosuka, Japan/Norfolk VA , FL
10.2016 - 12.2022
As a Aviation Boatswain's Mate and Aviation Maintenance Administrationman I had several responsibilities.
Maintained records of aircraft launches and recoveries.
Supervised personnel during air operations involving launch and recovery of aircraft.
Participated in routine inspections of all aviation boatswain's mate handler related equipment.
Conducted training exercises for personnel in the use of firefighting equipment aboard ship.
Participated in on board ship fire fighting training as well as being involved with actual fire and toxic gas leak events I helped to extinguish and handle.
Participated in community service for the Ronald McDonald foundation in Florida to help families in need.
Participated in community service in Yokosuka Japan to help clean the streets.
CPR certified and have basic knowledge in medical equipment and its uses.
Moved and organized thousands of aircraft on the flight deck in 2 years time.
Worked hand and hand with the aviation team as a unit to complete the missions given to us.
Maintained filing system for important documents such as scheduled inspections for aircraft such as the MH60 S/R Helicopter.
Conducted daily pre-flight inspections of aircraft and related equipment.
Maintained records of all maintenance activities performed on aircrafts.
Maintained and kept track of all ordinance/weapons systems used.
Assisted personal on emergency training such as emergency aircraft landings and on board fires.
Line Cook/Prep Cook/Cashier/Server
Baja West Coast Kitchen
North Canton, OH
11.2014 - 08.2016
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Cleaned food preparation areas, cooking surfaces, and utensils.
Operated various kitchen appliance such as a blender, oven, grill, flat top grill stone oven or stand mixer.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Organized the storage area to ensure that all necessary items were readily accessible and properly dated.
Performed basic knife skills such as dicing vegetables or slicing meats.
Took orders from customers accurately and in a timely manner.
Followed health and safety standards to ensure safe working environment for employees and customers alike.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Checked food before serving it to customers.
Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
Cashier/Stocker/Customer Service
Marc's Grocery Store
Hartville, OH
01.2013 - 03.2014
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Inspected stock for damage or defects and reported issues to management.
Organized storage areas for efficient use of space.
Arranged merchandise in an attractive manner to promote sales.
Stocked shelves with newly arrived products.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Sweep, mop and vacuum floors of all areas.
Clean and sanitize restrooms, sinks, countertops and other surfaces.
Empty wastebaskets and trash containers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Lake High School
Uniontown, OH
05-2015
Skills
Customer Service
Information Security
Product Knowledge
Scheduling
Multi-Task Management
Problem-Solving Abilities
Technical Support
Administrative Support
Problem-Solving Capabilities
Hazardous Material Handling
Stress Management Techniques
Emergency Response Training
Staff Management
Communication Management
Diagnostic Abilities
Preventive Maintenance
Reporting Skills
Supply Requisition
Safety Compliance
Job Prioritizing
Food Safety
Ingredient Preparation
Line Management
Inventory Management
Food Preparation
Knife Skills
Customer Assistance
Cash Handling
Product Recommendations
Issue Resolution
Closing Techniques
Building Rapport
Relationship Building
Team Management
Social Perceptiveness
Active Listening
Verbal Communication
Analytical Thinking
Cultural Awareness
Planning
Accomplishments
United States Navy Aviation Air Warfare Specialist