Derek Coffill
Alameda,CA
Summary
Results-driven leader with extensive operations and sales experience in multi-unit management and customer service. Proven track record in problem-solving and effective communication, leading to improved staff development and operational efficiency. Focused on enhancing customer satisfaction and driving business growth through strategic initiatives.
Overview
25
25
years of professional experience
Work History
District Manager
Public Storage
Concord/San Francisco, California
06.2014 - Current
- Oversaw daily operations of 15 storage facilities, ensuring optimal performance across district.
- Developed strategic plans to optimize facility performance and efficiency.
- Implemented operational processes to enhance customer service and satisfaction.
- Coordinated maintenance schedules, enhancing readiness and ensuring safety compliance.
- Conducted regular store visits for compliance with company policies and regulations.
- Analyzed financial data to identify areas for improvement and growth potential.
- Resolved customer complaints swiftly while maintaining high service levels.
- Managed staff recruitment, training, and performance evaluations, fostering a skilled and compliant team.
Sales Manager, Ops Manager and General Manager
Staples
Tracy/San Ramon/San Leandro/San Francisco
01.2001 - 06.2014
- Oversaw daily store operations to ensure adherence to company policies.
- Conducted performance reviews to provide feedback and guide career development.
- Supervised staff to enhance customer service quality and streamline operations.
- Conducted inventory management, including receiving shipments and maintaining stock levels.
- Resolved customer complaints promptly to uphold high satisfaction standards.
- Hired, trained, and mentored staff while regularly evaluating performance.
- Delegated tasks to staff by establishing clear priorities and objectives.
- Implemented loss prevention strategies that reduced shrinkage and theft.
- Created weekly employee schedules in compliance with labor laws and budget constraints.
- Developed sales plans and strategies to meet team goals and drive revenue.
Education
Some College (No Degree) - Political Science And Government
San Jose State University
San Jose, CASkills
- Multi-unit management
- Team leadership
- Staff recruitment and development
- Revenue generation strategies
- Customer relationship management
- Performance evaluation
- Sales management
- Operations management
- Inventory management
- Policy enforcement
- Data analysis
- Conflict resolution
Timeline
District Manager
Public Storage
06.2014 - Current
Sales Manager, Ops Manager and General Manager
Staples
01.2001 - 06.2014
Some College (No Degree) - Political Science And Government
San Jose State University