Derek Morris
California,USA
Summary
Certified IT professional with extensive experience in IT support, troubleshooting, and system administration. Proficient in IT and OT systems, hardware, software, and networking concepts. Skilled communicator with a strong ability to train and support users effectively. Seeking a role to leverage technical expertise in a manufacturing environment, focusing on IT/OT integration and network infrastructure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Peer Support Tutor
Calbright College
12.2023 - Current
- Assist students in troubleshooting IT and OT systems, providing clear communication and training on complex topics
- Support user management processes, including account setup and software updates
- Facilitate study sessions to enhance understanding of network infrastructure and cybersecurity principles
IT Customer Support Associate
California Computer Chick
12.2020 - 02.2023
- Provide technical support for hardware and software issues in diverse environments, including legacy systems
- Utilize strong interpersonal skills to deliver exceptional customer service and technical training
- Conduct system diagnostics to resolve complex issues effectively
- Increased customer satisfaction, promptly addressing and solving technical issues.
Student Support Specialist Intern
Calbright College
09.2023 - 12.2023
- Supported IT/OT integration processes and ensured seamless data exchange using RESTful APIs
- Assisted in system administration tasks, including user access control and routine software updates
- Trained users on Microsoft O365 applications to improve efficiency and workflow
Collaborator, Google Android Rewards Vulnerability Team
Google
12.2024 - 01.2025
- Contributed to identifying and resolving vulnerabilities in Android systems to enhance overall security
- Applied advanced troubleshooting techniques to resolve technical issues effectively
- Leveraged analytics tools to track app usage patterns, identifying opportunities for improvement on future iterations.
Education
Information Technology Program Graduate -
12.2024
Skills
- IT & OT Systems Management
- Troubleshooting Technical Issues (IT & OT Domains)
- Network Infrastructure Setup and Maintenance
- Cybersecurity Principles
- IT/OT Integration (OPC, MQTT, RESTful APIs)
- System Administration and User Management
- Legacy PC Hardware and Operating Systems
- Microsoft O365 Suite: Outlook, OneDrive, Excel, PowerPoint, SharePoint
Certification
- CompTIA A+ Certification
- Network+ Certification
Additionalinformation
Open to relocation and remote opportunities., Available for interviews immediately.
Timeline
Collaborator, Google Android Rewards Vulnerability Team - Google
12.2024 - 01.2025
IT Peer Support Tutor - Calbright College
12.2023 - Current
Student Support Specialist Intern - Calbright College
09.2023 - 12.2023
IT Customer Support Associate - California Computer Chick
12.2020 - 02.2023
Calbright College - Information Technology Program Graduate,
Similar Profiles
Norma PiothNorma Pioth
Registration Representative at Community College of Allegheny CollegeRegistration Representative at Community College of Allegheny College
Naomi WoodstockNaomi Woodstock
Casual Relief Teacher and 0.4 FTE Contract at Trinity College North (Evanston South), Immanuel College GawlerCasual Relief Teacher and 0.4 FTE Contract at Trinity College North (Evanston South), Immanuel College Gawler
Aabha SharmaAabha Sharma
Regional Director of Operations at PrimaCorp. Group (Visual College Of Art And Design, CDI College, Reeves College)Regional Director of Operations at PrimaCorp. Group (Visual College Of Art And Design, CDI College, Reeves College)
Leandra GuldimannLeandra Guldimann
Youth Tennis Coach at Top tennis schoolYouth Tennis Coach at Top tennis school
Teri FreemanTeri Freeman
Business Office Manager at Elior North AmericaBusiness Office Manager at Elior North America