Dereke McCollum

Tracked and scanned packages with barcode systems to ensure accurate records.

Maintained 98% accuracy rate in package sorting, enhancing delivery efficiency.

Sorted and loaded packages onto delivery vehicles based on weight and size specifications.

• Organized and received product deliveries to maintain inventory accuracy.
• Guided customers in product location and transaction processing.
• Onboarded new employees during peak times to ensure service readiness.
• Managed overnight operations in partnership with leadership during busy holiday seasons.
• Utilized sound judgment to resolve conflicts effectively among team members.
• Coached team members towards meeting established service standards and workload plans.
• Maintained optimal stock levels and improved backroom processes for better guest interaction.
• Advocated for diversity, equity, and inclusion through comprehensive training programs.

• Delivered higher education finance information to student loan customers and institutions.
• Negotiate loan terms and conditions to secure optimal agreements.
• Conducted outbound follow-up calls to assess customer satisfaction levels.
• Provided professional service during inbound calls, ensuring a positive experience.

• Managed customer interactions, explaining repair processes and associated costs.
• Scheduled services to align customer needs with dealership operations.
• Boosted up-sell performance by identifying service opportunities.
• Maintained accurate service records and ensured quality control measures were met.
• Conducted vehicle walkarounds and secured necessary service approvals.
• Executed proactive follow-ups to recommend additional services and products.
• Achieved a Customer Satisfaction Index rating that met or exceeded standards.
• Advised customers on vehicle maintenance based on manufacturer specifications.

• Transported vehicles while ensuring precise delivery of parts.
• Organized sales lot to optimize space and improve customer experience.
• Supported dealership logistics by collaborating with service teams.
• Helped customers locate vehicles, enhancing overall satisfaction with services.