Derek L Bennett Jr
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
18
18
years of professional experience
Work History
Courier Delivery Driver (Couriers and Messengers)
Davran Logistics Services Corps
04.2020 - 04.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
Courier Delivery Driver (Couriers and Messengers)
Chambo Of NC Inc
02.2020 - 04.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
- Obtained signatures for delivery documents and packages.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Courier Delivery Driver (Couriers and Messengers)
Jags Express Inc
05.2012 - 02.2020
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Vehicle Service Attendant
Enterprise Rent-A-Car Holdings
03.2011 - 05.2012
- Promoted sustainability within the workplace through responsible waste disposal practices during vehicle servicing activities.
- Strengthened company-client relations through professional communication skills when interacting with customers during drop-off or pick-up procedures.
- Enhanced company reputation through meticulous attention to detail in vehicle preparation and presentation.
- Contributed to revenue growth by consistently meeting daily targets for number of vehicles serviced per shift.
- Reduced downtime for rental vehicles by quickly addressing minor repairs or coordinating with the repair team for more complex issues.
- Maintained positive working relationships with colleagues, promoting teamwork within the service department.
- Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients.
- Demonstrated adaptability within the work environment by quickly learning and implementing new procedures or practices established by management to improve overall service quality.
- Increased customer satisfaction rates by promptly addressing any concerns or issues raised during vehicle pick-up or drop-off processes.
- Test-drove vehicles to confirm proper operation before delivering to customers.
- Removed safety hazards, soiled items, and trash from customer areas.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Checked tools and equipment to prevent accidents and injuries.
- Documented all work performed on vehicles and added to company system for reference.
Sales & Service Associate (SSA) (Customer Service)
Triangle Rent A Car
03.2009 - 03.2011
- Responded to customer calls and emails to answer questions about products and services.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Managed client accounts by updating information and processing transactions accurately.
- Identified opportunities for upselling products and services to meet sales goals consistently.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Answered approximately [Number] calls and emails per day to resolve questions and problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Host/Line Cook Trainer
Carter Brothers Barbecue And Ribs
05.2006 - 09.2008
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Loader and Unloader
United Parcel Services, UPS
09.2007 - 05.2008
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
Education
High School Diploma -
Southwest Guilford High School
High Point, NC06.2007
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Excellent driving skills
- Package handling
- Clean Driving Record
- Valid Driver's License
- Time Sensitive Deliveries
- Heavy Lifting
- Package pickup and delivery
- Attention to confidentiality
- Loading and unloading
Accomplishments
Was given the "Purple Promise" awarded for great customer service by Brad Tesh, Senior Manager at the Fedex Ground area hub on April 5th, 2023. While working for Davran Logistics Service Corps.
Timeline
Courier Delivery Driver (Couriers and Messengers)
Davran Logistics Services Corps
04.2020 - 04.2024
Courier Delivery Driver (Couriers and Messengers)
Chambo Of NC Inc
02.2020 - 04.2022
Courier Delivery Driver (Couriers and Messengers)
Jags Express Inc
05.2012 - 02.2020
Vehicle Service Attendant
Enterprise Rent-A-Car Holdings
03.2011 - 05.2012
Sales & Service Associate (SSA) (Customer Service)
Triangle Rent A Car
03.2009 - 03.2011
Loader and Unloader
United Parcel Services, UPS
09.2007 - 05.2008
Host/Line Cook Trainer
Carter Brothers Barbecue And Ribs
05.2006 - 09.2008
High School Diploma -
Southwest Guilford High School