Derek Lawes
Pocatello
Summary
Professional with proven track record in client services and project management. Skilled in leading cross-functional teams, driving initiatives to successful completion, and adapting to evolving project requirements. Strong ability to foster collaboration, prioritize tasks, and achieve measurable results. Known for reliability, strategic thinking, and effective communication. Experienced with project management and client services, emphasizing timely and successful project delivery. Utilizes strategic planning and resource allocation to meet client needs. Track record of fostering strong client relationships and enhancing team performance.
Overview
20
20
years of professional experience
Work History
Project Manager, Client Services
Konovo
09.2020 - Current
- Led client onboarding processes, ensuring seamless integration and satisfaction.
- Managed project timelines and deliverables, enhancing operational efficiency across teams.
- Developed comprehensive project plans, aligning client expectations with service capabilities.
- Facilitated cross-functional collaboration to resolve client issues promptly and effectively.
- Implemented feedback mechanisms to improve service offerings based on client insights.
- Conducted risk assessments to identify potential challenges and mitigate impacts on projects.
- Analyzed project outcomes to refine processes and enhance overall service delivery quality.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
Phone Agent
The Bernett Group
01.2016 - 05.2019
- Developed and maintained reporting procedures for tracking the effectiveness of various I formation. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary data.
Maintenance Manager
Nanny Ashleigh Daycare
04.2013 - 12.2015
- Responsible for the setup, to include any troubleshooting, and breakdown of items requiring technical and mechanical support. Supported over 150 events annually, which ranged from item failure to maintenance and repair.
Manager
Great American Video
02.2006 - 12.2014
- Developed and maintained reporting procedures for tracking the effectiveness of various trends. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary scheduling and products and maintained inventory controls.
Education
General Studies -
Blackfoot High School
05.2004
Skills
- Customer satisfaction
- Team motivation
- Project scheduling
- Deadline management
- Influencing skills
- Requirements gathering
- Project scoping
- Client relationship building
- Client relationships
Timeline
Project Manager, Client Services
Konovo
09.2020 - Current
Phone Agent
The Bernett Group
01.2016 - 05.2019
Maintenance Manager
Nanny Ashleigh Daycare
04.2013 - 12.2015
Manager
Great American Video
02.2006 - 12.2014
General Studies -
Blackfoot High School