Derek Nagle
Medford,NY
Summary
Results-driven Senior Account Manager with expertise in building and maintaining relationships. Strong leader with a proven ability to mentor and develop teams, consistently contributing to the overachievement of team performance goals.
Overview
4
4
years of professional experience
Work History
Senior Account Manager
Rent.com
10.2022 - 02.2025
- Led strategic account management efforts, overseeing client performance data and providing actionable insights through monthly performance reviews.
- Managed a portfolio of high-value accounts, driving a total revenue increase of over $200K in the past two years.
- Provided mentorship and guidance to junior Account Managers, driving team success and operational excellence.
- Promoted to Senior Account Manager in February 2024. Recognized as the Top Account Manager in 2023 and awarded the President’s Club Award in 2025.
- Spearheaded upselling and renewal initiatives, contributing to revenue growth and long-term client retention.
Client Success Manager
Updater
05.2022 - 08.2022
- Onboarded new clients on the Updater platform by consulting on their business goals, preparing for adoption, and renewals
- Monitored and evaluated customer data to aid in regular business reviews
- Educated and trained clients on how to use and navigate the Updater platform
- Proactively identified account risks and developed plans to avoid or resolve any issues
- Coordinated across various internal teams to solve any problems that arise with current accounts
Account Executive
Better.com
10.2020 - 03.2022
- Secured new loan business by developing relationships with prospective customers, identifying needs, recommending solutions, and closing sales
- Promoted to Account Executive within 10 months after consecutively finishing in the top 5% of all East Coast associates
- Supervised a team of 5-6 associates and conducted training sessions to properly contact, qualify, and manage all new and existing accounts
Education
Bachelor's Degree - Business Administration
West Virginia University
Morgantown, WV01.2015
Skills
- Account Management
- Customer Success
- Customer onboarding
- Relationship Management
- Training & Education
- Campaign Analytics
- Closing and Renewals
- Consultative Sales
- CRM Management
- Time Management
- Training and mentoring
Websites
Timeline
Senior Account Manager
Rent.com
10.2022 - 02.2025
Client Success Manager
Updater
05.2022 - 08.2022
Account Executive
Better.com
10.2020 - 03.2022
Bachelor's Degree - Business Administration
West Virginia University
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