Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ADELAIDE OTU SIAW

ACCRA-GHANA ,GHANA, W/A

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Human Resources Coordinator

Suhum Orphanage Home
Suhum, Ghana
01.2018 - Current
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.

Complaints and Adjudication Officer

Social Security And National Insurance Trust, SSNIT
Accra -Ghana , Accra -Ghana
10.2020 - 10.2021
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
  • Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
  • Assisted with complaint gap analyses and risk assessments.
  • Coordinated meetings for senior managers
  • Managed, mentored and developed team in delivering best-in-class escalated complaint resolutions.
  • Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.

Education

Bachelor of Science - Human Resources Management

Radford University College
Accra - Ghana
03.2020

Certificate in Social Welfare - Case Management

Suhum School of Social Welfare
Suhum-Ghana
08.2019

High School Diploma -

Okuapemman Senior High
Akropong-Akuapem
09.2014

Skills

  • In-Person and Telephone Interviewing
  • Transfer Coordination
  • Networking and Partnership Development
  • Staff Compensation
  • HR Support
  • Correcting Submissions
  • Employee Orientation
  • Biweekly Payroll Processing

Accomplishments

  • Volunteered to provide customer service support and training to all electronic performance management users during a performance management cycle.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Complaints and Adjudication Officer

Social Security And National Insurance Trust, SSNIT
10.2020 - 10.2021

Human Resources Coordinator

Suhum Orphanage Home
01.2018 - Current

Bachelor of Science - Human Resources Management

Radford University College

Certificate in Social Welfare - Case Management

Suhum School of Social Welfare

High School Diploma -

Okuapemman Senior High
ADELAIDE OTU SIAW