Automobiles
Derek Pepin
-
Fort Lauderdale,FL
Summary
-Outgoing Track Operator elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
-Reliable, top-notch sales associate with nearly 5 years of outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
-Very friendly person who loves communication and is very welcoming to constructive criticism. Can make friends easily and will do my very best to ensure work gets done effectively and efficiently.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Track Operator
K1 Speed
Hollywood, FL
03.2021 - Current
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Oversaw maintenance and operation of Karts, tracks and safety equipment, maintaining safety, cleanliness and operational efficiency.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Disassembled defective parts to make proper repairs.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
Front Service Clerk
Publix Supermarkets
Pompano Beach, FL
04.2017 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Retrieved grocery carts and baskets from lot and various site locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Retrieved items for customers and verified prices.
- Removed trash, swept and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Pizza Maker
Jet's Pizza
Pompano Beach, FL
03.2020 - 04.2021
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Completed training to learn additional techniques for making new and seasonal items.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
- Coached new workers on store policies, pizza making and dough preparation.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Shared information with customers about menu items, preparation methods and ingredients.
- Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Identified inefficiencies leading to improved productivity.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Reduced customer waiting by batch cooking popular items during rush times.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Education
High School Diploma -
Pompano Beach Institute of International Studies
Pompano Beach, FL 08.2016 - 06.2020
Associate of Arts - Professional Pilot Technology
Broward College
Fort Lauderdale, FL 08.2018 - Current
Skills
Shelf stocking
Personable service
Workplace safety
Bagging and carryout services
Product knowledge
Goals and performance
Customer Communication
Hand tool use
Repairs knowledge
Troubleshooting
Systems troubleshooting
Equipment inspection and testing
Defective parts disassembly
Auto and engine repair
Store opening and closing
Product promotions
Excellent teamwork
Premier customer service
Accomplishments
JROTC Cadet for 4 years.
Began working at 14 years of age.
Was a straight-A-student for most of my schooling.
Interests
Auto mechanic
Computer Tech
Drawing
Japanese Culture/Language
Hobbies
Automotive culture
Timeline
Track Operator
K1 Speed
03.2021 - Current
Pizza Maker
Jet's Pizza
03.2020 - 04.2021
Associate of Arts - Professional Pilot Technology
Broward College
08.2018 - Current
Front Service Clerk
Publix Supermarkets
04.2017 - Current
High School Diploma -
Pompano Beach Institute of International Studies
08.2016 - 06.2020