DEREK SENDZIAK
Saint Clair Shores,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Service Operations Manager
Light And Wonder
07.2023 - Current
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
SERVICE MANAGER
EVOLUTION GAMING
03.2022 - 07.2023
- Simultaneously supervised more than 60 dealers at any given point
- Write reports of average dealer performance ratio of completed games to mistakes (KPI) to present to team leads for improvement
- Communicate with multiple casino vendors on any and all issues affecting tables(downtime, refunds ect…)
- Respond to any player requests for proof of game integrity or general inquiries.
GENERAL MANAGER
PANERA BREAD
05.2019 - 02.2022
- Oversight on all basic restaurant operations
- Develop action plans based off results via KPI’s
- Orchestrate weekly team meetings with management and staff
- Review profit/loss documents to identify key factors in store performance.
SERVICE MANAGER
TGI FRIDAYS
01.2016 - 06.2019
- Responsible for talent acquisition, and training
- Accurate cash handling in a high volume location
- Create a schedule based on business needs and forecasting
- Discuss targets and needs with team members to set goals and keep expectations clear
- 2
Education
HIGH SCHOOL DIPLOMA -
JAYHAWK-LINN HIGH SCHOOL
MOUND CITY, KSSkills
- Strong attention to detail with KPI and objective
- Targets
- Great success and track record with people
- Development
- Basic knowledge of
- Microsoft applications
- Including Word, Excel and Docs
- Proactivity
- Consistency
Timeline
Service Operations Manager
Light And Wonder
07.2023 - Current
SERVICE MANAGER
EVOLUTION GAMING
03.2022 - 07.2023
GENERAL MANAGER
PANERA BREAD
05.2019 - 02.2022
SERVICE MANAGER
TGI FRIDAYS
01.2016 - 06.2019
HIGH SCHOOL DIPLOMA -
JAYHAWK-LINN HIGH SCHOOL