Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering a twenty year track record of success in the people service industry.
Overview
37
37
years of professional experience
Work History
Relationship Manager
Heartland Payment Systems
Oklahoma City, OK
01.2022 - Current
Made 30 customer calls per day
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Educated customers about Online Payment options and processed purchases.
Operated in self-directed environment with minimal input to solve problems and implement resolutions.
Professional Educator & Football Coach
Deer Creek High School
Edmond, OK
08.2017 - 05.2021
Taught Health, Sports Medicine, First Aid, & iCap Careers.
Oversee the operations of the football equipment program for 120 players, including inventory, maintenance, repair, sanitation, & ordering of all equipment.
Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
Managed classroom activities, parent conferences, and lesson plans.
Met with parents to resolve conflicting educational priorities and issues.
Transitional Pastor/Interim Pastor
First Baptist Church
Medford, OK
11.2019 - 07.2020
Provided spiritual care through visitation, counseling and prayer.
Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
AdvoCare Independent Distributor
Home
DEREK W
Richardson, TX
08.1996 - 05.2019
Developed relationships with customers through genuine concern, making connections, and active listening to meet individual needs
Communicated product features based on analyses of customers' needs and knowledge of product design
Attended and completed corporate product, business, and leadership trainings
Recruited & built a volunteer team of distributors by providing product, business, and leadership trainings.
$20,000 per month income
Collaborated with others to learn effective selling strategies.,
Interim Pastor
Lakeside Baptist Church
Mannford, OK
01.2018 - 12.2018
Provided spiritual care through visitation, counseling and prayer.
Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Led programs such as worship, study, fellowship and service opportunities.
Officiated special services such as weddings, funerals, baptisms and nursing home services.
Demonstrated respect, friendliness and willingness to help wherever needed.
Professional Educator, Track Coach
Yukon Middle School
Yukon, OK
08.2015 - 05.2017
Taught Middle School Science, iCap Careers, & Leadership.
Planned and scheduled regular program of in-season practices.
Collaborated with colleagues on curriculum alignment, lesson construction, common assessments, and evaluation of assessment results
Collaborated with colleagues and parents/guardians to meet social, emotional, physical, and academic needs of students
Counseled students on academic, athletic, and personal issues as needed.
Enforced reasonable expectations for team conduct on trips and during meets to build positive image for organization and team alike.
Coached individual participants in skills necessary for excellent achievement in target sports.
Enforced discipline and sportsmanlike behavior, establishing and overseeing penalties for breach of standards by individual students.
Managed classroom activities, parent conferences, and lesson plans.
Athletic Director, Football Coach
Crossings Christian School
, OK
08.2012 - 05.2014
Taught Oklahoma History & Middle School Bible Courses
Conferred with administration on educational and athletic activities, policies, student behavioral and/or learning issues
Recruited, organized, and directed faculty and parent volunteers to assist with all athletic contests.
Instilled discipline and principles of good sportsmanship in players.
Worked with offensive and defensive coaches to develop cohesive football program.
Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
Arranged transportation for athletes to participate in away games, tournaments and other events.
Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Interim Pastor
First Baptist Church
Duke, OK
09.2011 - 01.2012
Provided spiritual care through visitation, counseling and prayer.
Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Led programs such as worship, study, fellowship and service opportunities.
Oversaw administration and management of all areas of ministry.
Officiated special services such as weddings, funerals, baptisms and nursing home services.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
First Baptist Church
Hollis, OK
04.2010 - 04.2011
Provided pastoral grief and crisis counseling to church members through home and hospital visitation, prayer, encouragement, & biblical counsel
Studied, prepared, and taught bible lessons
Studied, prepared, and communicated sermons
Evaluated & provided leadership in necessary church ministry modifications
Organize & facilitate church wide prayer meetings
Provided biblical counsel for single and married couples concerning financial, moral, relational, and personal theological issues
Officiated funerals.
Youth Pastor
Vocational, First Baptist Church
Yukon, OK
06.2002 - 05.2004
Planned weekly groups as well as special events and overnight retreats.
Oversaw youth ministry budget and tracked all expenses.
Raised congregational awareness of needs and contributions of youth to church life and operations.
Scheduled and managed teams of youth volunteers.
Set goals for youth in church and communicated with parents regarding progress.
Provided spiritual care through visitation, counseling and prayer.
Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Officiated special services such as weddings, funerals, baptisms and nursing home services.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Professional Educator & Football Coach
Altus High School
Altus
08.1996 - 05.1998
Taught Oklahoma History & World History Courses
Same responsibilities as when working at Deer Creek & Yukon
Football Special Teams Coordinator & Strength & Conditioning Coach
Built relationships and communicated with parents to provide best learning environment for children.
Chose materials and developed lesson plans to enhance skills for individual students.
Collaborated with adults and children to provide safe and educational experience.
Developed and implemented engaging lesson plans to keep learner attention.
Differentiated instruction to meet needs of diverse learners.
Managed classroom activities, parent conferences, and lesson plans.
Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
Assumed leadership roles in classes and summer activities.
Education
Master of Arts - Theological Studies
GATEWAY SEMINARY
07.1996
Bachelor of Science - Liberal Arts – Gen. Studies/History
University of Central Oklahoma
Edmond, OK
12.1993
Skills
Communication
Product Recommendations
Sales Strategies
Persuasion
Customer Service
Overcoming Objections
Hard Work Ethic
Accomplishments
Varsity FB - 3 Year Letterman
Additional Skills
Experienced Minister - 20 years
Experienced Teacher - 18 years
Leadership Skills - Organization,
Communication, Listening,
Observation, Administration
Certifications
Licensed & Ordained Minister
Oklahoma Teaching Certificate –
P.E./Health/Safety K-12
Mid-Level Science 5-8
U.S., Oklahoma, & World History 5-12
Timeline
Relationship Manager
Heartland Payment Systems
01.2022 - Current
Transitional Pastor/Interim Pastor
First Baptist Church
11.2019 - 07.2020
Interim Pastor
Lakeside Baptist Church
01.2018 - 12.2018
Professional Educator & Football Coach
Deer Creek High School
08.2017 - 05.2021
Professional Educator, Track Coach
Yukon Middle School
08.2015 - 05.2017
Athletic Director, Football Coach
Crossings Christian School
08.2012 - 05.2014
Interim Pastor
First Baptist Church
09.2011 - 01.2012
First Baptist Church
04.2010 - 04.2011
Youth Pastor
Vocational, First Baptist Church
06.2002 - 05.2004
AdvoCare Independent Distributor
Home
DEREK W
08.1996 - 05.2019
Professional Educator & Football Coach
Altus High School
08.1996 - 05.1998
Master of Arts - Theological Studies
GATEWAY SEMINARY
Bachelor of Science - Liberal Arts – Gen. Studies/History