Derena Carter
Webbers Falls,OK
Summary
Proven track record in optimizing claims processes and enhancing customer satisfaction at Kyle Edwards Auto Group, demonstrating exceptional compliance monitoring and team leadership abilities. Skilled in policy management and appointment scheduling, I significantly improved operational efficiency. My approach prioritizes results, leveraging both analytical and interpersonal skills to exceed employer expectations.
Overview
31
31
years of professional experience
Work History
Warranty Administrator
Kyle Edwards Auto Group
01.2017 - Current
- Gathered paperwork and contacted customers to book appointments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained detailed service and customer records.
- Calculated adjustments, premiums and refunds.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Service Manager
Kyle Edwards Auto Group
01.2017 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Medical Care Coordinator
Volunteers of America
04.1994 - 10.2016
- Set and updated staff schedules, delegated assignments and monitored performance.
- Supervised and coached team members on proper procedures and care standards.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Administered medications and injections as directed by healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Scheduled patients for appointments and maintained master calendar.
Education
High School Diploma -
Webbers Falls High School
Webbers Falls, OK05.1989
Skills
- Compliance Monitoring
- Recordkeeping skills
- Payment issuing
- Policy Management
- Software Applications
- Records Maintenance
- Claims submissions
- Appointment Scheduling
Timeline
Warranty Administrator
Kyle Edwards Auto Group
01.2017 - Current
Service Manager
Kyle Edwards Auto Group
01.2017 - Current
Medical Care Coordinator
Volunteers of America
04.1994 - 10.2016
High School Diploma -
Webbers Falls High School
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