Summary
Overview
Work History
Education
Skills
Position Held
Top Leaser Award
Timeline
Generic

DeRent Glenn

Stamford,CT

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

16
16
years of professional experience

Work History

Sr, Multi-Site Leasing Manager

Cushman And Wakefield
01.2018 - Current
  • Proficient in market research and analysis to identify opportunities and threats.
  • Strong competitive analysis skills to understand the landscape.
  • Experience working in agile environments and a solid understanding of agile principles.
  • Understanding of financial aspects, including budgeting, pricing, and revenue forecasting.
  • Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing and lease renewals.
  • Team building and coaching site teams to guide in the development and training of oncoming Property Managers, Assistant Property Managers, and Maintenance; resident retention practices; reporting; and best industry practices for operation procedures such as rent collections, evictions, accounting, maintenance and purchasing.
  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up, and putting together resident functions.
  • Collected, completed, and processed lease applications.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
  • Review and Prepare monthly property summaries including variance reports on income statements, vacancies, accounts receivable and submit to the proper management/ownership.
  • Closing Ratio is 44%
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

Leasing Consultant

ZRS Management
01.2017 - 01.2018
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Server

Shooters Waterfront
02.2014 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server Manager

Dapur, Asian Tapas And Lounge
04.2009 - 02.2014
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.

Education

Bachelors of Applied Science - Supervision and Management

Broward College
01.2014

Skills

  • New hire on-boarding
  • Coaching and mentoring
  • Written and oral communication
  • Strategic thinker
  • Adaptive learning
  • Training methods
  • Leadership training
  • Training material updates
  • Training solutions development
  • Resident relations
  • Property management
  • Leasing reports
  • Fair housing laws
  • Event planning
  • Maintaining closing ratios
  • Grounds maintenance
  • Real estate

Position Held

  • Sr, Multi-Site Leasing & Training Manager, Cushman And Wakefield, 01/01/18, Present, Sofi at 50 Forest, 985, Sofi Parc Grove, 985, Sofi Morristown, 985
  • Leasing Manager, Pinnacle Property Management, Luzano Apartments, 406
  • Leasing Consultant, ZRS Management, 01/01/17, 12/31/18
  • Restaurant Manager, Dapur Asian Tapas

Top Leaser Award

Won Best Leasing in 2023

Timeline

Sr, Multi-Site Leasing Manager

Cushman And Wakefield
01.2018 - Current

Leasing Consultant

ZRS Management
01.2017 - 01.2018

Server

Shooters Waterfront
02.2014 - 09.2017

Server Manager

Dapur, Asian Tapas And Lounge
04.2009 - 02.2014

Bachelors of Applied Science - Supervision and Management

Broward College

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DeRent Glenn