Dereon Harris

• Adapted quickly to evolving mail procedures, including new state-specific sorting protocols, ensuring 100% compliance, and reducing processing delays.
• Collaborated with cross-functional teams to streamline the delivery of a high volume of documents, maintaining service accuracy, and daily output under tight deadlines
• Demonstrated a customer-first mindset by proactively flagging and resolving discrepancies in returned mail, helping to improve client satisfaction and reducing work.
• Trained and supported new team members on scanning systems, mail routing, and proper handling procedures, fostering a culture of accountability and excellence.
• I took the initiative to enhance communication workflows between departments, which resulted in faster resolution of internal support tickets and increased team efficiency.
• Stayed adaptable during unexpected spikes in mail volume or system changes, maintaining performance and productivity through flexibility and focus.

Retail in cellular phone sales, and anything else related to cell phones, such as paying phone bills and selling phones themselves.

• Recommended merchandise to customers based on their needs and preferences.
• Greeted customers in a timely fashion while quickly determining their needs.
• Responded to customer questions and requests in a prompt, efficient manner.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
• Built relationships with customers to increase the likelihood of repeat business.

• Solved customer challenges by offering relevant products and services.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.