Derese Ward
Dallas,TX
Summary
Results-driven monitoring professional with robust experience in overseeing and optimizing performance metrics. Strong focus on team collaboration, adapting to dynamic environments, and delivering impactful results. Expertise in data analysis, operational oversight, and continuous improvement initiatives. Known for reliability, strategic thinking, and fostering productive and cohesive team atmosphere.
Overview
8
8
years of professional experience
Work History
Monitoring Supervisor
Affiliated Monitoring
Dallas, TX
10.2022 - Current
- Led monitoring initiatives to enhance operational efficiency and compliance with regulatory standards.
- Implemented data analysis techniques to identify trends and optimize resource allocation.
- Developed comprehensive reporting systems to track key performance indicators across multiple departments.
- Mentored team members on best practices for monitoring processes and effective communication strategies.
- Collaborated with cross-functional teams to streamline workflows and improve service delivery outcomes.
- Conducted regular audits to ensure adherence to established protocols and mitigate risks effectively.
- Reduced response times to incidents with efficient monitoring protocols and procedures.
- Improved overall network security by proactively addressing vulnerabilities detected during routine monitoring activities.
Emergency Dispatch Operator
Brinks Home Security
Dallas, TX
07.2021 - 10.2022
- Coordinated emergency response protocols to ensure rapid dispatch of security personnel.
- Monitored alarm systems and prioritized incidents based on urgency and severity.
- Utilized advanced communication tools to relay critical information efficiently.
- Mentored new dispatch operators, fostering a culture of accuracy and accountability.
- Collaborated with law enforcement agencies to streamline emergency response efforts effectively.
- Demonstrated dedication to maintaining confidentiality of sensitive caller information while adhering to strict legal guidelines regarding privacy protection.
New Business Specialist
American Income Life Insurance Company
Waco, TX
12.2019 - 04.2020
- Entered and maintained data accuracy across multiple databases and systems.
- Processed high volumes of information efficiently while ensuring compliance with data standards.
- Collaborated with cross-functional teams to streamline information flow and optimize operational processes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Conservation Specialist
American Income Life Insurance Company
Waco, TX
08.2018 - 12.2019
- Developed and implemented retention strategies to enhance customer loyalty and satisfaction.
- Analyzed customer feedback to identify trends and opportunities for improvement.
- Collaborated with cross-functional teams to optimize retention programs and initiatives.
- Trained and mentored junior staff on best practices for customer engagement and retention.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Education
Associates Degree - Accounting
McLennan Community College
Waco, TX05-2026
Certificate - Accounting
McLennan Community College
Waco, TX05-2025
Certificate - Real Estate
McLennan Community College
Waco, TX05-2024
Skills
- Incident management
- Asset management
- Infrastructure management
- Capacity planning
- Clerical support
- Attention to detail
Timeline
Monitoring Supervisor
Affiliated Monitoring
10.2022 - Current
Emergency Dispatch Operator
Brinks Home Security
07.2021 - 10.2022
New Business Specialist
American Income Life Insurance Company
12.2019 - 04.2020
Conservation Specialist
American Income Life Insurance Company
08.2018 - 12.2019
Certificate - Accounting
McLennan Community College
Certificate - Real Estate
McLennan Community College
Associates Degree - Accounting
McLennan Community College