Deresha Armstrong
Fort Johnson,LA
Summary
Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 2 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need. Experienced Customer Service with 3 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Overview
4
4
years of professional experience
Work History
88M Motor Transport Operator
US Army
06.2021 - 08.2023
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Car Hopper
Sonic
06.2019 - 03.2021
- Memorized orders and maintained accuracy in high-traffic times.
- Balanced orders on trays weighing over 40 lbs and delivered them to cars.
- Operated headset communication system to take orders quickly and accurately from customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Education
High School Diploma -
Ruston High School
Ruston, LA05.2021
Skills
- Truck Cab Computer Operation
- Chemical Mixing
- Vehicle Inspection
- Federal Laws
- Customer Retention
- Coupling and Uncoupling
- Team Goals
- Vehicle Maintenance
- Maintenance Requirements
- Adaptability and Flexibility
- Process Payments
- Front of House Management
- Interactive Communication Skills
- Teamwork and Collaboration
- Good Communication
- Customer Service
- Customer Engagement
- Friendly Attitude
- Organization and Time Management
Timeline
88M Motor Transport Operator
US Army
06.2021 - 08.2023
Car Hopper
Sonic
06.2019 - 03.2021
High School Diploma -
Ruston High School