Dereyona Baity
Tampa,FL
Summary
Dynamic leader with proven customer service and problem-solving skills honed at Walmart and Caspers Company McDonalds. Excelled in enhancing customer satisfaction and streamlining operations, ensuring smooth service delivery. Demonstrates a positive attitude and creative thinking, adept at fostering customer relations and motivating teams. Achieved significant improvements in service efficiency and customer retention.
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Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Walmart
04.2022 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Health Plan Services
02.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Food Service Worker
Caspers Company McDonalds
02.2023 - 11.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Diploma -
Blake High School
Tampa, FL05.2024
Skills
- Positive Attitude
- Motivational Skills
- Customer Assistance
customer service
- Reliable and Responsible
- Problem-Solving
- Creative Thinking
- Customer Relations
Timeline
Customer Service Representative
Health Plan Services
02.2023 - 01.2024
Food Service Worker
Caspers Company McDonalds
02.2023 - 11.2023
Cashier Team Lead
Walmart
04.2022 - 06.2024
Diploma -
Blake High School