Deria Watkins
Portsmouth,VA
Overview
4
4
years of professional experience
Work History
Account Coordinator
LifeNet Health
02.2022 - Current
- Communicate with customers when issues arise to inform regarding problem resolution
- Manage all International, Life Sciences, and Wound accounts
- Works closely with territory managers to manage audits to ensure they are completed as required in a timely manner
- Communicate and coordinate orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations
- Resolve customer complaints or answer customers' questions
- Coordinate with other team members to provide the best courses of action to provide quality customer service.
Office Assistant, Customer Service Supervisor
Harris Teeter
11.2019 - 04.2022
- Supervised cashiers and customer service clerks
- Provided customer service experience by efficiently and accurately operating the cash register and customer service counter
- Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of customer service staff
- Complaint management, which included assisting other management on preventive actions and non-conformance review of front-end staff
- Trained associates and directed work
- Developed and documented business processes and policies to strengthen internal controls
- Provided immediate coaching/feedback to associates who are not in compliance with expectations.
Admissions Assistant
University Of Virginia
09.2019 - 09.2021
- Led tours of campus for potential students and families to highlight features and benefits of attending UVA.
- Implemented marketing strategies to increase student recruiting, engagement and retention.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Collaborated with admissions team to develop and implement strategies to improve admissions process and recruiting.
Education
Master of Science - Health Administration
Liberty University
Lynchburg, VABachelor of Arts - Gender Studies
University of Virginia
Charlottesville, VASkills
- Account Supervision
- Leadership
- Communication Skills
- Relationship Building
- Microsoft Office
- Time Management
- Complex Problem-Solving Communication
- Detail Oriented
Timeline
Account Coordinator
LifeNet Health
02.2022 - Current
Office Assistant, Customer Service Supervisor
Harris Teeter
11.2019 - 04.2022
Admissions Assistant
University Of Virginia
09.2019 - 09.2021
Master of Science - Health Administration
Liberty University
Bachelor of Arts - Gender Studies
University of Virginia