Derian Antione Armstrong
Woodstock,GA
Summary
Dynamic leader with a proven track record at Norfolk Southern Railroad, enhancing operational efficiencies and customer satisfaction. Expert in logistics processes and inventory management, I spearheaded initiatives that significantly reduced shipping delays and improved team productivity through strategic training programs. Skilled in fostering customer relationships and driving revenue growth, my approach combines analytical prowess with effective communication.
Diligent Logistics Specialist with solid background in customer service logistics management. Proven ability to streamline operations and improve customer satisfaction through effective logistics planning and problem-solving. Demonstrated expertise in team leadership and process optimization.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Customer Service Logistics Manager
Norfolk Southern Railroad
11.2022 - 12.2024
- Improved team productivity through effective training programs focused on communication and problem-solving skills.
- Established key performance metrics for staff evaluations, setting clear expectations for individual performance and fostering a culture of accountability within the team.
- Enhanced customer satisfaction by streamlining logistics processes and implementing efficient systems.
- Promoted an organizational culture focusing on safety adherence throughout all aspects of logistic operations
- Prospected for leads to build pipeline and convert to sales opportunities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced shipping delays by closely monitoring inventory levels and coordinating with suppliers.
- Monitored Pipelines to prevent Critical delays in shipments and customer shutdowns
- Assisted various groups with special projects (Coal Movement Management)
IT Analyst
Norfolk Southern Railroad
01.2022 - 11.2022
- Created Shopping carts for Purchasing and sourcing to purchase new software for Internal & External customers.
- Worked on purchases Budgeted for as low as $10,000 to 1 million plus, which required approval all the way to the CEO
- Prepare various reports (AFE, GL Spending, Monthly budget and Departmental spending) for Senior Management. (Monthly)
- Collaborated with upper management to drive strategy and implement new processes.
- Played key role in successful migration of data to new cloud-based storage system.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Billing Specialist (Revenue)
Norfolk Southern Railroad
08.2017 - 01.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Experienced in EDI Transmissions, Online Support, Hazardous domestic and intermodal Bills.
Operations Specialist
Norfolk Southern Railroad
01.2014 - 08.2017
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
- Report & Manage train movement across network to assure safe and accurate delivery of freight
- Worked closely with Transportation, Bulk Terminal managers & customers regarding pipeline and service issues.
- Experienced in (Rail Demurrage, Inventory compliance and levels,FRA Regulations, proper movement classification codes & Hazardous Compliance).
Education
High School Diploma -
Strayer University
Atlanta, GA01-2026
Skills
- Inventory Management
- Transportation management systems
- Logistics Processes
- Inventory Control
- Shipment Coordination
- Logistics Planning
- Freight Management
- Documentation
- Operations Management
- Customer Relationship Management
- Logistics Analysis
- Shipping and receiving
Accomplishments
- Supervised team of 6 staff members.
- Achieved User interface System through effectively helping with coaching and training on new customer interface system for our billing team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and mentored new employees. Created and implemented company standards. Provided superior service to agents, executives, and clients.
- Engages in lifelong learning, keeping current on new skills and education trends and customer relationship development. Working on becoming Bilingual.
Timeline
Customer Service Logistics Manager
Norfolk Southern Railroad
11.2022 - 12.2024
IT Analyst
Norfolk Southern Railroad
01.2022 - 11.2022
Billing Specialist (Revenue)
Norfolk Southern Railroad
08.2017 - 01.2022
Operations Specialist
Norfolk Southern Railroad
01.2014 - 08.2017
High School Diploma -
Strayer University
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