Deric Johnson
Newport
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Fred Meyers
06.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Grocery Manager
Safeway Inc.
07.2019 - 07.2021
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Performed key tasks to promote inviting grocery store appearance.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
Store Manager
Prime Communications (AT&T)
10.2015 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Lebanon High School
Lebanon, OR07-1997
Skills
- Problem-solving
- Customer service
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff management
- Employee coaching
- Strategic planning
- Relationship building and management
Timeline
Assistant Store Manager
Fred Meyers
06.2021 - Current
Grocery Manager
Safeway Inc.
07.2019 - 07.2021
Store Manager
Prime Communications (AT&T)
10.2015 - 07.2019
High School Diploma -
Lebanon High School
Similar Profiles
Mila Sadder MillerMila Sadder Miller
Barista at Starbucks, Fred MeyersBarista at Starbucks, Fred Meyers
Robert VillelaRobert Villela
Grocery Receiving Operations at Fred MeyersGrocery Receiving Operations at Fred Meyers
Catherine LesterCatherine Lester
Sales Associate at Fred Meyers JewelersSales Associate at Fred Meyers Jewelers