D'Erica Harris
Summary
Compassionate Mental Health Technician with extensive experience at Oceans Behavioral Hospital, skilled in crisis intervention and patient advocacy. Proven ability to enhance patient well-being through effective treatment planning and empathetic communication, fostering trust and collaboration within multidisciplinary teams. Committed to delivering high-quality care and promoting recovery in diverse patient populations.
Overview
11
11
years of professional experience
Work History
Mental Health Technician
Oceans Behavioral Hospital
04.2024 - 07.2025
- Monitored patient behavior and provided support during therapeutic activities.
- Assisted in implementing treatment plans under direction of mental health professionals.
- Documented patient progress and reported changes to the healthcare team.
- Collaborated with multidisciplinary teams to enhance patient care and safety.
- Educated patients on coping strategies and self-care techniques for improved well-being.
- Conducted wellness checks and maintained a safe environment for patients.
- Trained new staff on protocols, procedures, and best practices in mental health care.
- Developed and led group activities to promote social skills and teamwork among patients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Educated families on mental health conditions, empowering them with knowledge to support their loved ones.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Conducted therapeutic group sessions, fostering supportive community environment.
- Supported patients in daily activities, promoting independence and skill-building.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Enhanced therapeutic environment by maintaining clean and organized patient area.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Improved patient safety with continuous observation and timely intervention.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Managed crisis situations effectively, ensuring safety of all involved.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Provided therapeutic activities to assist with patient development.
- Assessed patient progress and reported changes to supervising physician.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Organized recreational activities to assist in patient recovery.
- Treated clients and families with respect and dignity.
- Assisted in development of therapeutic activities for patients.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Assisted with medication administration and counting and pouring medications.
- Counseled and mentored clients on substance use and life choices.
Sales Associate
Walmart
05.2022 - 11.2022
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management through accurate stock replenishment and organization.
- Operated POS systems efficiently, ensuring smooth transaction processes and cash handling accuracy.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to maintain clean, well-organized sales floor and displays.
- Implemented strategies to promote seasonal merchandise, increasing visibility and customer interest.
- Analyzed sales patterns to provide insights for improving product placement and promotions.
- Led efforts in resolving customer complaints swiftly, enhancing satisfaction and retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Travel CNA
Brighton Rehabilitation and Wellness Center
08.2020 - 10.2021
- Delivered comprehensive patient care in diverse healthcare settings, adapting to varying needs and environments.
- Assisted in medication administration and monitoring vital signs, ensuring compliance with care plans.
- Collaborated with multidisciplinary teams to create effective patient treatment strategies and improve outcomes.
- Trained new nursing assistants on best practices for patient care and safety protocols, enhancing team efficiency.
- Developed strong relationships with patients and families, providing emotional support during challenging times.
- Implemented infection control measures, contributing to a safe and healthy environment for patients and staff.
- Streamlined documentation processes using electronic health record systems, improving accuracy and accessibility of patient information.
- Mentored junior CNAs, fostering skills development and promoting high-quality patient care standards across assignments.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
- Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
- Exceeded performance expectations by consistently receiving praise from supervisors for adaptability and dedication to exceptional patient care during travel assignments.
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
- Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
- Collaborated with healthcare teams to ensure seamless continuity of care during patient transfers between facilities.
- Displayed cultural sensitivity while working with diverse populations across various geographic locations throughout the US.
- Promoted overall wellbeing by assisting patients with daily living activities such as bathing, grooming, dressing, feeding, and mobility support.
- Contributed to improved patient outcomes by closely monitoring vital signs and promptly reporting any concerns to appropriate medical professionals.
- Participated in interdisciplinary meetings with other healthcare providers to discuss patients'' needs and create comprehensive care plans.
- Educated patients and families on proper care techniques, empowering them to take an active role in their health maintenance.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to [Type] patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA/DSW
Immaculate Hearts Of Mary
01.2015 - 03.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient care activities accurately in electronic health records.
- Supported mobility by assisting patients with transfers and ambulation.
- Followed infection control protocols to maintain a safe environment for patients.
- Communicated effectively with patients, families, and healthcare team members.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to [Type] patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
Bayou Chateau Nursing Center
03.2019 - 10.2019
- Administered patient care including bathing, grooming, and feeding assistance for optimal comfort.
- Monitored vital signs and reported changes to nursing staff to ensure timely interventions.
- Assisted in mobility exercises, enhancing patient independence and recovery progress.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management practices for improved outcomes.
- Maintained accurate documentation of patient records to support compliance and continuity of care.
- Trained new CNAs on best practices in patient care and safety protocols for quality assurance.
- Implemented infection control measures, contributing to a safe healthcare environment for all patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to [Type] patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Healthcare Managements - Healthcare
Ultimate Medical Academy
Clearwater, FL08-2026
High School Diploma -
Bunkie High School
Bunkie, LA05-2014
No Degree - CNA
Cottonport Community College
Cottonport, LA05-2014
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Suicide prevention
- Patient safety management
- Crisis intervention
- Bilingual in [language] and [language]
- Behavioral management
- Progress monitoring
- Substance abuse awareness
- Empathy development
- Treatment Planning
- Multicultural competence
- Medication administration
- Clinical documentation
- Family engagement
- Anger management
- Family relations
- Self-care promotion
- Histrionic personality disorder approaches
- Anxiety management
- Care plan development
- Narcissistic personality disorder insights
- Mental health first aid
- Paranoid personality disorder coping
- Psychosocial rehabilitation
- Psychoeducation delivery
- Patient assessment
- Sexual assault support
- Depression support
- Attention deficit hyperactivity disorder strategies
- Cognitive behavioral therapy principles
- Discharge planning
- Eating disorder awareness
- Grief counseling
- Borderline personality disorder interventions
- Dialectical behavior therapy basics
- Individual counseling
- Schizoid personality disorder support
- Disaster recovery
- Post-traumatic stress disorder assistance
- Dependent personality disorder guidance
- Avoidant personality disorder techniques
- Solution-focused brief therapy concepts
- Schizophrenia education
- Antisocial personality disorder management
- Problem-solving
- Obsessive-compulsive disorder support
- Trauma-informed care
- Case documentation
- Compassionate care
- Relationship building
- Emotional regulation techniques
- Personal hygiene assistance
- Patient advocacy
- Data confidentiality
- Group therapy facilitation
- Personality disorders
- Cognitive assessment
- Recovery support
- Nursing intervention adjustment
- Charting and clinical documentation
- Excellent customer service skills
- Anger de-escalation
- Schizotypal personality disorder treatment
- Health plan benefits
- Bipolar disorder care
- Emergency intervention
- Therapeutic communication
- Collaborative treatment planning
- Family support and assistance
- Mental status evaluation
- Autism spectrum
- Psychiatric medication
- Patient protection
- HIPAA requirements
- Vitals monitoring
- Behavioral health
- Active listening
- Critical thinking
- Activities of daily living ADL assistance
- Crisis management
- Intake assessment
- Nonviolent crisis intervention
- Rapport building
- Encouragement and motivation
- Employee training
- Group therapy
- Heartsaver CPR AED (CPR AED)
- Nursing assistance
- Decision-making
- Behavioral support
- Inpatient treatment
- Mental health assessment
- Nonviolent crisis intervention (NVCI)
- Indirect patient care
Accomplishments
- Achieved by completing Mental Health with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of $ in the development of Mental Heath Tech.
- Supervised team of 4 staff members.
Languages
English
Native or Bilingual
Timeline
Mental Health Technician
Oceans Behavioral Hospital
04.2024 - 07.2025
Sales Associate
Walmart
05.2022 - 11.2022
Travel CNA
Brighton Rehabilitation and Wellness Center
08.2020 - 10.2021
CNA
Bayou Chateau Nursing Center
03.2019 - 10.2019
CNA/DSW
Immaculate Hearts Of Mary
01.2015 - 03.2021
Healthcare Managements - Healthcare
Ultimate Medical Academy
High School Diploma -
Bunkie High School
No Degree - CNA
Cottonport Community College