Derica Rippatoe
Hutto,USA
Summary
Detail-oriented and compassionate Receptionist / Front Desk Professional seeking a remote or medical office position. Brings strong experience in customer service, high-volume phone support, scheduling, and handling sensitive information. Background in healthcare-adjacent roles and call center environments, with proven ability to work independently, communicate clearly, and provide calm, patient-focused support in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Chili’s Bar & Grill
04.2025 - Current
- Deliver attentive customer service in a fast-paced, high-volume environment - Communicate clearly with guests regarding menu options, dietary needs, and food allergy concerns - Use POS systems to enter orders, manage payments, and resolve billing issues accurately - Maintain organized, clean work areas while multitasking under pressure - Build rapport with repeat customers through professionalism and reliability
DSP / Behavior Specialist
Starkey Inc.
04.2024 - 07.2025
- Supported individuals with developmental disabilities in a structured group setting - Assisted with daily living activities while maintaining dignity, privacy, and respect - Accurately documented care notes and behavioral observations - Communicated effectively with team members, supervisors, and clients - Followed care plans and protocols requiring attention to detail and confidentiality
Driver
TransWest
08.2023 - 04.2024
- Transported passengers safely and professionally on scheduled routes - Assisted passengers with boarding, exiting, and personal belongings - Maintained accurate route planning and adherence to schedules - Provided courteous service while representing the company to corporate clients
Direct Support Professional (DSP)
Center for the Developmentally Disabled
01.2021 - 12.2022
- Supported individuals with mental and developmental disabilities - Assisted with hygiene, medication administration, meal preparation, and daily routines - Documented services and followed compliance-based procedures - Demonstrated empathy, patience, and professionalism in sensitive situations
Call Center Representative
Maximus Call Center
01.2020 - 12.2021
- Managed a high volume of inbound calls while meeting performance metrics - Followed communication scripts to ensure accuracy and compliance - Identified caller needs, researched issues, and provided clear resolutions - Entered and updated information accurately in computer systems - Maintained professionalism in confidential and regulated environments
Front Desk Agent
Courtyard by Marriott
01.2017 - 12.2020
- Greeted guests, confirmed reservations, and managed check-in/check-out processes - Answered phones, scheduled reservations, and resolved guest concerns - Coordinated with housekeeping and maintenance to ensure room readiness - Handled billing, payments, and account accuracy - Maintained an organized, professional front desk and lobby environment
Education
High School Diploma -
Wichita South High School
05.2017
Skills
- Medical & Office Front Desk Operations
- Patient Intake & Appointment Scheduling
- High-Volume Inbound Calls
- Customer & Patient Communication
- Data Entry & Record Accuracy
- Confidential Information Handling (HIPAA Awareness)
- Insurance & Billing Support (Foundational)
- Microsoft Office (Word, Excel, Outlook)
- Adobe PDF & Digital Documentation
- Google Workspace
- Remote Communication Tools
- Time Management & Organization
- Empathy & Professionalism
Certification
- First Aid & CPR
- TABC Certification
- DOT Certification
Timeline
Server
Chili’s Bar & Grill
04.2025 - Current
DSP / Behavior Specialist
Starkey Inc.
04.2024 - 07.2025
Driver
TransWest
08.2023 - 04.2024
Direct Support Professional (DSP)
Center for the Developmentally Disabled
01.2021 - 12.2022
Call Center Representative
Maximus Call Center
01.2020 - 12.2021
Front Desk Agent
Courtyard by Marriott
01.2017 - 12.2020
High School Diploma -
Wichita South High School
Leadership Experience
- Mentored and coached new team members to improve productivity and time management
- Helped reduce staff turnover by supporting training and onboarding efforts
- Fostered a collaborative, supportive team environment
Work Preferences
Seeking Remote Receptionist, Medical Front Desk, Virtual Receptionist, or Appointment Scheduler roles