Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derica Robinson

College Park,GA

Summary

Proven Crew Leader at HMSHost, adept in customer engagement and maintaining high-quality food standards, showcased exceptional teamwork and problem-solving skills. Enhanced team productivity and customer satisfaction through effective communication and leadership qualities, ensuring a positive work environment and superior service delivery.

Overview

10
10
years of professional experience

Work History

Crew Member

Soar2shine
03.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

McDonald's Restaurant
01.2020 - 03.2023
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Crew Member

Boardwalk
02.2018 - 07.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Crew Member

HMSHost
10.2014 - 04.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

Specialist In Community College Teaching -

Tri-Cities High School
East Point, GA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Self-discipline
  • Interactive communication skills
  • Flexible Schedule
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Verbal and written communication
  • Leadership Qualities
  • Drive-Thru Operations
  • Heavy Lifting
  • Learning Agility
  • Crew Leadership
  • Safety
  • Complex Problem-Solving
  • Performance Improvement

Timeline

Crew Member

Soar2shine
03.2023 - Current

Crew Member

McDonald's Restaurant
01.2020 - 03.2023

Crew Member

Boardwalk
02.2018 - 07.2020

Crew Member

HMSHost
10.2014 - 04.2017

Specialist In Community College Teaching -

Tri-Cities High School
Derica Robinson