Derica Webb
Stockbridge,GA
Summary
Enthusiastic Customer Service Insurance Specialist with excellent planning and problem solving abilities. Offering 3 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Property and Casualty licensed in Georgia and Rhode Island. Currently up to date with all CTE credits, departmental coverage and policy updates. Proficient in Microsoft Office products including Word, Excel and Outlook.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
State Farm Mutual Automobile Insurance Company
Dunwoody, GA
02.2020 - Current
- Respond to inquiries and explain product features and service advantages to potential customers.
- Interview prospective clients to gather information on insurance needs and discuss existing coverage.
- Rewrite and reinstate insurance policies, following underwriting and business rules.
- Explain coverage options to prospect policyholders, answering questions or concerns, noting in company data systems .
- Develop appropriate quotes based on risk information.
- Calculate premiums and established payment methods, receiving customer payments and issuing receipts.
- Counsel prospects and policyholders on coverage, limits and regulations updated and established schedules.
- Contact underwriters and submit forms to obtain binder coverage.
- Assess and review invoice statements and premiums for correct billing.
- Research and resolve all policy discrepancies.
- Execute account updates and note account information in company data systems performing accurate data entry.
- Exceeds monthly production and quality goals, while adhering to service level agreements.
Operations Manager, Banking Operations
Bank Of America, N.A.
College Park, GA
11.2008 - 04.2019
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance *improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Crafted operations best practices using audits and project management team feedback.
- Created corrective actions based on adverse KPI trends.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
Colorado Springs, CO12.2025
Skills
- Upbeat and Positive Personality
- Verbal and Written Communication
- Call Documentation
- Call Centers
- Report Creation
- Report Generation
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Account Management
- Data Entry
- Efficient and Detail-Oriented
Timeline
Customer Service Specialist
State Farm Mutual Automobile Insurance Company
02.2020 - Current
Operations Manager, Banking Operations
Bank Of America, N.A.
11.2008 - 04.2019
Bachelor of Science - Human Resources Management
Colorado Technical University