Dericia Taylor
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and retention at Hair Club, adept in client needs assessment and exceptional communication. Spearheaded marketing initiatives and trained new cosmetologists, significantly boosting salon business. Skilled in direct sales and teamwork, consistently delivering superior results through strategic engagement and performance tracking.
Overview
17
17
years of professional experience
Work History
New Client Specialist
Hair Club
03.2016 - 05.2024
- Responded to client inquiries and asked appropriate questions to facilitate resolution.
- Conducted case management activities and services with multidisciplinary team.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Hairstylist
Supercuts
05.2011 - 03.2016
- Distributed business cards outside of salon to generate new business.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Offered professional cuts, blowdry, color services, hot towel services and facial waxing
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Trained new cosmetologists
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Assistant Salon Manager
Fantastic Sams
06.2007 - 01.2014
- Gathered feedback from clients to provide pleasant salon experience.
- Devised seasonal promotions and discount packages to increase clientele loyalty base.
- Advertised salon services
- Organized training for new employees
- Monitored stock of Fantastic Sams. Redkin and Biolage products and ordered supplies.
- Offered discounts and manager promotions to loyal customers.
- Prepared daily shifts based on demand and scheduled appointments.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Education
Associate of Applied Science -
Houston Community Collage
Houston, TxSkills
- Client Needs Assessment
- Performance Tracking
- Exceptional communication
- Call Documentation
- Direct Sales
- De-Escalation Techniques
- Customer Service
- Teamwork skills
- Customer Retention Strategies
- [Number] wpm Typing Speed
Timeline
New Client Specialist
Hair Club
03.2016 - 05.2024
Hairstylist
Supercuts
05.2011 - 03.2016
Assistant Salon Manager
Fantastic Sams
06.2007 - 01.2014
Associate of Applied Science -
Houston Community Collage
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