DERICK AIKEN
Operations and Supply Chain Professional
Augusta,Ga
Summary
Supply Chain & OPERATIONS MANAGEMENT Goal-oriented logistics and supply chain Operations Manager offering more than nineteen years of end-to-end supply chain and logistics management expertise that directly results in efficiency improvements and cost savings. Talented at identifying and leveraging unutilized capacities, assets, and opportunities. Well-versed in the ability to guide to enhance logistics and workflow. Accomplished team builder/player can prioritize and supervise employees. Core competencies include: End-to-End Supply Chains ∙ Email Management ∙ Logistics Management ∙ Database Management ∙ Materials Management ∙ Purchase Ordering ∙ Data & Root Cause Analysis ∙ Data Collection ∙ Start-Up Operations ∙ Inventory Management ∙ Troubleshooting ∙ Team Building ∙ Staff Management ∙ Analytical ∙ Staff Motivational Training ∙ Change Management ∙ Process Improvement ∙ Team Leadership ∙ Touch Typing ∙ Records Management ∙ Direct Customer Interface ∙ Data Entry ∙ Forecasting Accuracy ∙ Adaptability ∙ Word Processing ∙ Excel Formulas & Pivot Tables
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supply Operations Supervisor
KE Y ACH IEVEMENTS
- Successfully transitioned over $4.5M of equipment and resources from an existing contract to a new contract
- Efficiently Disposed of over 2.5M of excess and unserviceable equipment
- Ensured accountability for over $20M worth of civilian and government equipment
- Delivered 80+ hours of instruction, maximizing each logistics/supply chain personnel’s understanding
- Of supply and logistics procedures
- Provided support to special projects related to logistics management functions
- Ensured over 10.3M to 13.5M worth of outgoing shipments shipped and invoiced against company forecast monthly
- Successfully converted manual and none location-based inventory, to location-based inventory system
- 23+ years in computer systems support, 40 hrs per week)
- Posted transactions to organization and installation property books utilizing the Army’s Property Book
- Unit Supply Enhanced (PBUSE) and supporting files
- Provided critical and timely information to senior management regarding property accountability reporting and inventory protocols for all property in use by government employees and contractors
- Served as a key contributor to several committees tasked with developing new and improved procedures for handling property
- Served as technical manager in a narrow technical functional area at battalion or brigade as a property book team chief in support of the automated Standard Property Book System
- Performed both manual and automated property book accounting environments with the related functions associated with accurate property accountability
- Monitored and performed evaluations of subordinate supply operations per Command Discipline Program and AR 710-2
- Conducted financial inventory accounting as applied by the Army’s budgeting system and complied with appropriate regulations, forms, and procedures about property books, hand receipts, and other property accounting documents
- Prepared documents to order, issue, and turn-in equipment and supplies
- Prepared, proofread, and processed documentation for destruction or loss of company assets
- Deployed in support of Operation Iraqi Freedom to support Engineer units throughout Iraq
- Redeployed a brigade from Iraq back to German with 100% accountability of all equipment
- Served as the Senior Chief Supply Sergeant for 5/7 ADA Battalion
- Supervised Battalion resources valued more than $42 million
- Maintained specialized knowledge in federal supply operations and supply program management that was invaluable during critical operations
Operations Manager
PR OFES SI O NAL, RBW Logistics
Augusta, Georgia
06.2021 - Current
- Hrs per week)
- Monitor employee productivity and quality of work
- Oversee receiving, warehousing, inventory, re-work, outbound shipments, and inter-office functionalities
- Ensure setup and layout of the warehouse are being used efficiently
- Data entry and data collection in SAP and Synapse
- Initiate, coordinate, and enforce company policies, operational policies, AIB standards/policies, and procedures
- Support VP Operations in identifying critical-path contracts/items
- Oversees contracts to ensure the operation runs parallel to contract requirements
- Actively participate in the budgeting process and cost assessments while overall preserving earnings before interest, taxes, deductions and amortizations (EBITDA)
- Maintain essential standards of health and safety, hygiene, and security
- Manage inventory and reconcile with SAP and Synapse coordinating all findings with Prayon to include monitoring metrics and KPIs through Power BI
- Utilize good manufacturing practices (GMP) to ensure the warehouse remains AIB compliant
- Liaise with the customer(s), suppliers, and inter-company entities
- Recruit, select, orient, coach, and motivate employees including communicating effectively and respectfully
- Produce reports and statistics regularly
- Attend weekly operations meetings and warehouse walks
- Creating incentive programs and/or initiatives to reduce turnover increasing retention
- Completing investigations of customer failures involving missed shipments and damaged goods to the customer from the warehouse
- Completion of corrective actions following the investigation due out to the customer within a 30-day window
- Set and/or build a cyclic inventory schedule utilizing Synapse to include quarterly 100 % inventory audits
- Reduce damage to customer’s product(s) and oversee re-work of damaged goods until completion
- Understands the needs of the business through multiple departments, and based off current data provides suggestions
- When scheduled act as an “on-call” representative to monitor companies campus warehouse security
- Host 1-on-1 growth conversations with employees providing feedback on attendance, productivity, growth, and individual goals
- Create high quality presentations utilizing Microsoft products and Adobe programs that demonstrate savings and meet revenue goals with in established deadlines
- Provide weekly feedback to a higher echelon of week’s warehouse operational updates
- Regularly recognize employees for rising above and beyond the rest in the company’s Paycor system
- Monitor time and attendance daily in the company’s Paycor system
- The complete assigned task is given by the company through Paycor
- Complete monthly KnowBe4 mandatory training before the end of the month
- Complete RITS tickets for issues with Synapse or complete new hire requests to include the termination of an associate
- Completely daily, weekly, and monthly task(s) promptly
- Mentor, guide, and build up supervisor(s) and office staff to the next level of management
Account/Vendor Manager
DSI Logistics/Pilot Freight
Steelton, Pennsylvania
11.2020 - 06.2021
- Hrs per week)
- Responsible for coordinating the flow of communications between Hauler/Delivery Teams/Flatbed Drivers, Call Center Team, and Client Management Teams
- Managed operational functions including, supervising other staff who contribute to clinical contract management
- Responsible for coordinating the flow of communication between Contractor/Deliver Teams/Flatbed Drivers, Call Center Team, and Store Management Teams
- Monitored the performance of the contractor under the contract terms to assure compliance with the contract as it applies to the contractor metrics (in-window/completion rate) of deliveries
- Managed day-to-day activities and operations
- Contributed to project timeline and work breakdown structure
- Participated during contractors’ negotiations to cover claims issues
- Developed and maintained relationships with vendors thru vendor management
- Utilized business sourcing to source for vendors and delivery teams
- Developed and implemented solutions to deficiencies in route detail reports, quality, and deliveries
- Accomplishes technical monitoring of the contract, obtaining specifications or statement of work (SOW) or performance work statement (PWS)
- Managed vendors such as technology, rental supply companies, event planners, transportation, food and catering, maintenance repair & the procurement of supplies
- Analyzed and measured vendor performance based on KPI’s which would factor in to contract renewal
- Experienced in understanding contract verbiage, legal language, and executing purchases based on the procurement process and market research
- Manage the Request for Proposal/Request for information process to secure and negotiate rates, special accommodations, vendor contract terms and conditions with DOT and an array of vendors
- Drove contracting strategy and contractor selection through daily research and recruitment practices and performance
- Ensured follow-up of shipping discrepancies, damaged goods, and in-home damage claims
- Interfaced with end customers to ensure effective in-home delivery for customers
- Acted as liaison between contractor, customer, and client (Costco)
- Maintained monthly operating reports that include statistics and customer service scores
- Maintained and grow customer relationships while increasing overall revenue for the company
- Conducted weekly billing and hauler invoicing to include monthly P&L review/P&L line review
- Used Descartes system to perform all routing for next-day deliveries
- Hosted daily stand-up meetings communicating all viable information to the contractor/delivery teams.
Customer Returns Assistant Department Manager
Nordstrom ECFC
Elizabethtown, Pennsylvania
11.2019 - 11.2020
- Hrs per week)
- Conducted daily inventory and reconciliation working closely with Accounting Specialist
- Understood the department’s process to provide answers to employees and outside
- Inquiries
- Partnered with Department Managers to ensure building awareness of business processes/changes
- Willingness to cover various shifts to accommodate department needs
- Ensured that all support tasks for the department are completed on time
- Executed the strategy and direction of the Department
- Managed employee performance while developing and inspiring the team
- Train all employees
- Performed Manhattan platform maintenance, management, and activities
- Measured and managed employee actions and performance by aligning with strategic plans
- Completed warehouse operational requirements by scheduling and assigning employees; following up on work results
- Adapted to fluid and changing situations; provide quick market analysis and sourcing requirements to accommodate needs created due to the changing dynamics of company schedules or unseen situations
- Supported warehouse associates and daily activities which included covering various shifts to support the department
- Utilized pivot tables to quickly summarize large amounts of data
- Motivated and developed teams, organize and encourage teamwork through collaboration and relationship building to ensure productivity targets are met or exceeded
- Recruited, selected, on-boarded, coached/supported, and motivated employees
Inventory Manager, Accounting Specialist
KW Beverage
Greenville, South Carolina
04.2017 - 06.2019
- Conducted daily inventory and reconciliation working closely with
- Determined supply requirements from authorization documents or other media
- Maintained manual and automated records for requisitioning, receiving, and storing supplies, and repairing parts and equipment
- Inspected and checked for discrepancies on data entry of order status
- Tracked order status from purchase, packing, shipment, delivery and feedback
- Tracked status and management of orders/products for dispatch and pending transactions
- Noted date entries for orders in transit and expected arrival/delivery status
- Determined sources of supply and shipping modes
- Inspected and reported on supply/ shipping shortages
- Interpreted and prepares supply and transportation documentation
- Determined equipment serviceability using condition codes
- Operated a forklift (forklift certification training provided)
- Maintained accurate inventory records, including performing stockroom inventories, updating electronic records for a chain of custody, and using approved audit software to perform wall-to-wall inventory checks of deployed equipment
- Performed other, related duties as assigned.
CEO/Founder
Excel Business Resource Solutions
Greenville, South Carolina
06.2016 - Current
- Hrs per week)
- Assist in the management of logistics budget, invoice auditing, costing, and accruals; launch profitable initiatives that increased logistics budget by 15%
- Develop new SOP, work instructions, and policies for inbound, and inventory management; put away tasks, picking, administrative and outbound processes
- Consult on timely order fulfillment from 3PL to retailers and customers utilizing tact time study methods
- Capture specific information to enter into computer system or customers data base
- Maintain already strong data entry skills due to high volume of documents
- Enter and review data updates in the system to ensure accuracy
- Filed information into spreadsheets and data bases according to customer specific instruction or guidelines
- Collaborate with customer to review weekly data files for any/and all outgoing communications
- Maintain the confidentiality and security of all data
- Accurately review ad process electronic files via software information such as Microsoft excel and adobe acrobat
- Create and maintain customer logs and book-keeping
- Compiles technical information related to the customer's product to assist in creating user manuals, installation guides, release notes, standard operating procedures, design diagrams, schematics, and other technical guidelines
- Work closely with customers' engineering department, software development team, and marketing groups to solicit complex technical material
- Reconcile warehousing and freight spending to meet accounting guidelines
- Consult on the movement of goods into and out of distribution facilities
- Institute inventory management processes to include cyclic inventory and auditing procedures groups as required
- Interacts and coordinates plans and operations with all staff sections, special staff, and groups
- Tracks orders and tasks until completion; using and through tracking software
- Proved required training for tracking systems to all personnel
- Rewrites Orders, TASKORDS, EXORDs, and tasking memos from garrison and tasks units, directorates, and functional
- Utilize process improvement methods such as TIMWOODS, Lean 6 Sigma, Gemba, Kaizen, and tact time studies to increase productivity, efficiency, proficiency, and safety
- Manage Profits and Loss Statements to include a yearly budget.
Warehouse Supervisor
Saddle Creek Logistics
Greenville, South Carolina
04.2013 - 04.2017
- Hrs per week)
- Managed approximately 30 associates in a 180K square foot warehouse within the pulling and loading operations
- Prepared work schedules and expedites workflow
- Revises schedule according to work order specifications, established priorities, and availability or capability of workers and equipment
- Ensured acceptable levels of profitability in assigned business units by meeting or exceeding productivity standards and cost control management
- Ensured exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.)
- Maintained a clean, professional, and safe working environment by meeting or exceeding SCLS corporate safety goals
- Promoted constant and measurable improvement; teach and enforce SCLS’ Quality
- Policy at all times
- Effectively communicated SCLS goals, expectations, areas for improvement, and successes to associates
- Conducted annual performance reviews for all staff within the department
- Personally coached, trained, and mentored direct reports to ensure personal growth and career development
- Wrote accident reports as required by safety program and workers' compensation
- Worked with Distribution Center Manager on project scopes, time frame, funding limitations/needs, procedures for accomplishing project, staffing requirements, and allotments of available resources
- Conducted performance evaluations and recommends other performance-related actions such as verbal and written counseling notices, discipline, and termination of employment.
Shipping Team Lead
WABTEC Passenger Transit
Duncan, South Carolina
02.2012 - 04.2013
- (50 hrs per week)
- Determined the duties and responsibilities of individuals in the shipping department
- Trained employees on the RF scanners and all duties and responsibilities in the Shipping Dept
- Inspired team members to perform to the best of their abilities
- Prepared all shipping documents, commercial invoices, Shipper Export Declarations, Bill of ladings, Packing Slips, and labels
- Developed new or optimized preexisting methods, to include new strategies by using standard company concepts
- Used Oracle to schedule, create, and print bill of lading (BOL) for pending shipments
- Coordinated all required activities regarding new strategies and concept development
- Led communications within shipping to include scheduling both domestic and international freight forwarder transactions
- Performed quantitative and qualitative evaluations discerning impacts on shipping cost and structure
- Investigated internal methods such as transportation, and packaging
- Ensured freight forwarders are selected based on company objectives for cost and delivery
Logistics Manager
GLOBAL LINGUIST SOLUTIONS, LLC. /United States Army
Baghdad
04.2008 - 12.2011
- Hrs per week)
- Oversaw Logistics and property staff during the planning and administering of all activities
- Established and maintained an effective facility management program by establishing work requirements, coordinating, planning, prioritizing, and completing short and long-term projects
- Preparation and communication of purchase requisitions of mission-critical components, balancing production requirements, inventory objectives, and material acquisition costs
- Maintained records and provided traceability of documentation through the company accounting or tracking system
- Wrote request for proposals (RFP) to solicit bids for qualified contracts and contract work
- Monitored contract to ensure Company Furnish Equipment (CFE) and Government Furnished Property (GFP) were properly accounted for ensured and/and all disposition instructions were followed
- Served as Property Administrator for DOD Contract
- Provided policy interpretations and control measure program effectiveness and responsiveness
- Conducted Property Management System Analysis (PMSA) as required by the Federal Acquisition Regulation (FAR)
- Performed comprehensive property accountability activities to include physical inventory and scanning, audits, hand receipting, asset documentation, and database integrity analysis within source systems of record
- Facilitated and documented the movement, transportation, shipment, and delivery of assets throughout the enterprise
- Accounted for property received, shipped, excessed, moved, installed, cannibalized, deleted, or transferred under the inventory control process
- Maintained the sourced systems of record by performing data entry for the new incoming property, transferred property, and excessed property
- Performed in the execution of material handling processes for shipping, receiving, storage, and disposition of property
- Performed all property accountability functions and property management functions in accordance with government guidance and industry best practices
- Physically performed out-of-cycle inventories, which are inventory activities supporting special mission requirements scheduled at the discretion of the government
- Physically performed the inventory and reconciliation of Accountable Property annually using approved methods within the specified timeframe
- Physically performed the inventory and reconciliation of Portable Computing Devices (PCDs) semi-annually using approved methods within the specified timeframe
- Physically bar-coded all accountable property down to the LRU (Lowest Replaceable Unit) and ensure the information is added to the source systems of record
- Performed in the completion of Mock Audits, General Financial audits, and site inspections as they pertain to Property Services
- Validated asset records against physical assets and ensured information is entered into the source systems of record accurately, completely, and consistently
- Coordinated submission of hand receipts covering all assets with either a hard copy document or within the source systems of record, and monitor compliance as required
- Performed in providing inventory reports in accordance with government guidelines
- Accurately input asset data into the source systems of record such as the MS Suite, and other approved alternatives
- Supervisory and oversight functions as required by customer needs.
Engineer
UNITED STATES ARMY
Hanau
06.2001 - 01.2008
AW ARDSAND CO M MENDATIONS, Global
- War on Terrorism ∙ Army Commendation Medal ∙ Army Service Ribbon ∙ National Defense Service Medal ∙ Army Good Conduct Medal ∙ Iraq Campaign Medal ∙ Overseas Service Medal ∙ Global War on Terrorism ∙ Expeditionary Medal
- Responsible and accountable for all Supply Chain functions at the site (i.e
- Stockroom, Shipping / Receiving, Purchasing, Expediting, Inventory Management, HAZMAT, Regulatory Compliance, Core Management, etc.)
- Provides leadership planning on production/service objectives, scheduling, material usage, vendor selection and performance, budgets, inventory record accuracy, and manpower and equipment resources
- Works with Sector Supply Chain Director on implementing strategic directives
- Plans day-to-day operations, assigns manpower, authorizes overtime, and controls costs
- Carries out inventory control functions including balancing company goals (cost, quality, and delivery), managing and developing incoming procurement channels, and ensuring that control measures are in place to effectively manage the site's inventory
- Cultivates relationships with outside OEMs and vendor organizations
- Actively participates with the site's management team, assisting with the development and realization of the site's strategic plans, budgets, goals, and objectives
- Monitors, controls, and reports on teams capital expenditures in relation to budgeted amounts
- Responsible for strict compliance with all import, export, and Hazmat regulations
- Produces and maintains measures of performance to graphically display performance-related strengths and weaknesses for the site Supply Chain Team
- Responsible for the accurate, orderly, and safe storage of all materials in the stockroom
- Will conduct inventory cycle counts and physical inventories, as required, to ensure inventory financial accuracy
- Carries out special projects as assigned.
Education
Diploma - undefined
EDU CA T ION
Allendale-Fairfax High School
06.2001
Associates of Science - Business Administration
Colorado Technical University
03.2012
Bachelor of Science - Logistics/Supply Chain Management
Colorado Technical University
08.2015
Skills
- TE CHNI CA L PR O FICIEN CI E S
- Microsoft Office Programs (Office, Oracle; Excel, PowerPoint, Word); Internet Explorer; Knowledge in automated computers and Supply Systems; Adobe Acrobat; Power BI; SAP; Synapse; Proficient in Multi-tasking various duties; Type 60 WPM / Steno 40 WPM; Data Analysis; Cloud-based Systems
- Conflict Alleviation
- Process Improvement
- Operational Oversight
- Strategic Partnership
- Account Management
- Budgetary Oversight
- Operating Budget
- Procedure Redesign
- Profit and Loss
- Inventory Accuracy
- Daily Logs
- Work Orders
- Unit Training Management
- Forecasting Quotas
- Resource Allocation
- Performance Metric
- Logistics Execution
- Team Goals
- Quarterly Reviews
- Contract Development
- Resource Management
- Operational Efficiency
- Customer Experience
- Teamwork Skills
- Operations and Logistics
- Vendor Relationship Management
- Wages and Salary
- Monthly Inventory
- Logistics Functions
- Process Monitoring
- Transportation Schedules
- Transportation Logistics
- Billing Systems
- Continuous Improvement Projects
- Logistics Systems
- Reverse Logistics
- Incoming Shipments Review
- Distribution and Warehousing
- Raw Materials Distribution
- Staff Development
- Logistics Coordination
- Import and Export Operations
- Inventory Audits
- Performance Maximization
- Daily Operations Management
- Performance Monitor
- Oversee Department
- Inventory Management Software
- Freight Handling
- Route Navigation Software
- Material Shelving
- Warehouse Safety Programs
- Lean Manufacturing Processes
- Route Optimization
- Product Transportation
- Organizational Requirements Monitoring
- Operations Control
- Defective Product Removal and Disposal
- Service Improvement Analysis
- Warehouse Supervision
Accomplishments
- Unit Level Logistics ∙ Small Arms Maintenance ∙ Property Book Offers Course ∙ Unit Level Supply Course ∙ Strategic Planning and Leadership ∙ Property Book Unit Enhanced (PBUSE) ∙ Supply Operations Training
- Unit Level Maintenance ∙ Extensive Logistics Management ∙ Battle Command Sustainment Support System (BCS3) ∙ Advanced Inventory Management ∙ Standard Property Book System – Redesign, Operator/Supervisor (SPBS-R) ∙ Unit Level Logistics System ∙ Supply Operator/Supervisor (ULLS-S4) ∙ Military Inventory Management Practices ∙ Government Combat Support System-Army (GCSS-A)
Certification
Lean Six Sigma Green Belt Certification, Villanova University Alliance ∙ 06/2011
Contracting Officer Technical Representative (COTR) – Acquisition Training Institute ∙ 07/2011
ISO9001 Internal Auditor Certification – ISO Campus ∙ 07/2011
Certified Hyster/Raymond Forklift Operator ∙ 02/14
Government Combat Support System-Army (GCSS-A) ∙ 04/18 Project Management Leadership, eCornell ∙ 09/18
Lean Six Sigma, Yellow Belt, Bob Myers ∙ 12/22
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Operations Manager
PR OFES SI O NAL, RBW Logistics
06.2021 - Current
Account/Vendor Manager
DSI Logistics/Pilot Freight
11.2020 - 06.2021
Customer Returns Assistant Department Manager
Nordstrom ECFC
11.2019 - 11.2020
Inventory Manager, Accounting Specialist
KW Beverage
04.2017 - 06.2019
CEO/Founder
Excel Business Resource Solutions
06.2016 - Current
Warehouse Supervisor
Saddle Creek Logistics
04.2013 - 04.2017
Shipping Team Lead
WABTEC Passenger Transit
02.2012 - 04.2013
Logistics Manager
GLOBAL LINGUIST SOLUTIONS, LLC. /United States Army
04.2008 - 12.2011
Engineer
UNITED STATES ARMY
06.2001 - 01.2008
Supply Operations Supervisor
KE Y ACH IEVEMENTS
AW ARDSAND CO M MENDATIONS, Global
Diploma - undefined
EDU CA T ION
Allendale-Fairfax High School
Associates of Science - Business Administration
Colorado Technical University
Bachelor of Science - Logistics/Supply Chain Management
Colorado Technical University