Derick Auguste
Hollywood,FL
Summary
Intuitive problem solver with knowledge of effective customer service and business strategies. Ability to endure a flexible workflow in an independent manner. Experience in online softwares of Microsoft Word, Microsoft PP, Microsoft Teams, Google Spreadsheet, Slack, Zoom and Asana.
Overview
7
7
years of professional experience
Work History
Customer Advocate
Alorica
Hialeah, FL
12.2024 - Current
- Maintained up-to-date and precise records for all client accounts.
- Document customers' reports on service and performance issues of Subaru vehicles.
- Verified identity to grant vehicle information access.
- Directed escalated issues to appropriate departments for comprehensive evaluation.
HR Generalist
GF Immigration
Miami Beach, FL
08.2023 - 08.2024
- Conduct orientation by reviewing the handbook, work life, and policies of the firm.
- Send requests for building access to property management, and insurance plan choices for new hires.
- Communicate with the HR department and the DOO regarding hiring targets, company events, and upcoming updates for the firm.
- Assist team members with questions regarding policies, pay, PTO, and other inquiries from an HR standpoint.
- Organized company-wide events, including team-building and holiday events.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
Legal Assistant
GF Immigration
Miami Beach, FL
12.2022 - 07.2023
- Coordinated assignment of cases to assist trafficked migrants in obtaining legal protection.
- Read and review client declarations to comprehend the situation, and determine if the elements and purpose are established.
- Developed communication materials for the Department of Justice.
- Synthesized concise information from evidence and biological documents across all media submissions.
HR Assistant
Medical Licensing
Hollywood, FL
04.2022 - 12.2022
- Conducted applicant reviews for open positions.
- Instructed new hires on employee applications, direct deposits, I-9s, emergency contacts, and NDAs.
- Oversee utilization of office supplies and upkeep of breakroom essentials periodically.
- Maintained accurate logs of disciplinary actions to ensure compliance with company policies.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Licensing Specialist
Medical Licensing
Hollywood, FL
12.2021 - 12.2022
- Allocated to both novice and seasoned doctors to facilitate acquisition of state medical licenses.
- Gathered and verified applicant information to ensure accuracy in medical application files.
- Reviewed and confirmed the correctness of application drafts by working closely with assigned physician.
- Documented data using Google Spreadsheet logs to track application advancements.
- Collaborated with internal departments to ensure compliance with licensure requirements.
- Monitored industry trends affecting regulation of professional licenses across different jurisdictions.
Customer Service Rep.
Inktel Contact Solutions
Miramar, FL
09.2018 - 07.2020
- Assisted clients with purchases, returns, and information updates.
- Documented customer interactions in CRM after addressing issues through phone and live chat communication.
- Built and nurtured positive engagement between employees and clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Some College - Music/Vocal
Broward College
05.2017
Skills
- Intuitive problem solver
- Effective customer service
- Business strategies
- Flexible workflow
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Google Spreadsheet
- Slack
- Zoom
- Asana
- BambooHR
- ADP
- Customer documentation
- Issue escalation
- Data analysis
- Event coordination
- Employee onboarding
Timeline
Customer Advocate
Alorica
12.2024 - Current
HR Generalist
GF Immigration
08.2023 - 08.2024
Legal Assistant
GF Immigration
12.2022 - 07.2023
HR Assistant
Medical Licensing
04.2022 - 12.2022
Licensing Specialist
Medical Licensing
12.2021 - 12.2022
Customer Service Rep.
Inktel Contact Solutions
09.2018 - 07.2020
Some College - Music/Vocal
Broward College
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