Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Timeline
Generic

DERICK BARNWELL

Aberdeen,WA

Summary

Dynamic professional with a proven track record at Union Marine, excelling in business development and performance management. Expert in sales team training and customer relationship management, driving significant revenue growth. Adept at optimizing processes and fostering relationships, ensuring exceptional service and operational excellence. Passionate about achieving goals and enhancing customer experiences.

Overview

25
25
years of professional experience

Work History

Delivery Courier

Uber Eats
Olympia, Washington
11.2021 - Current
  • Optimized delivery routes using GPS technology to reduce delays.
  • Ensured timely package delivery in accordance with company standards.
  • Provided exceptional customer service during interactions at delivery points.
  • Answered customer inquiries regarding order status via phone and email.
  • Resolved issues related to order accuracy and product quality promptly.
  • Maintained vehicle cleanliness and organized packages for efficiency.
  • Adhered to traffic laws and safety regulations while operating company vehicles.

General Manager

Union Marine
Bellingham, WA
08.2016 - 03.2020
  • Oversee the sales and service operations of our boating business.
  • Promote boating and accessories to a wide array of customers that only expect the best.
  • Hire, train and coach sales staff to flourish in a multifaceted business where you sold boats from 11' to yachts over 65'.
  • Have weekly events at the store to enhance our grass roots movement to encourage Boating and education.
  • Oversee marketing/advertising to advance our position to exceed our YOY budgeting.
  • Help coordinate boat shows so that my store was placed in the best position to succeed.
  • Maintain advance courses to ensure all of our stores remained a 5 star boating establishment.
  • Oversee social media for the Bellingham location.
  • Examine P&L for areas of opportunities to increase profitability.
  • Maintain facilities to create the best customer experience environment.

Owner

Innovative Angler
Bellingham, WA
01.2012 - 08.2016
  • To oversee all sales and operations of company to keep highest level of honesty and integrity.
  • Compose and achieve weekly sales budgets for continued growth of company.
  • Maintain and Purchase inventory to keep appropriate inventory levels.
  • Provide marketing strategies through Social Media to promote products.
  • Provide excellent customer service for all questions and orders being placed.
  • Travel to Fishing & Boating Shows to sell and educate the public to our wonderful products.
  • Conduct R&D to help further the product line.
  • Produce helpful educational videos on YouTube.
  • Accounting – AR/AP, state and federal taxes
  • To take a brand new product to market
  • Branding and Marketing our business through pamphlets, Instagram and Facebook.

District Manager

The Fitness Outlet
Bellevue, WA
04.2011 - 12.2012
  • Advance the company's retail position in consumer markets.
  • Achieves sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction.
  • Oversees the operation of multiple retail stores in the WA State geographic area.
  • Responsible for staffing store management positions and training managers to operate stores according to corporate policies.
  • Monitors cash flow, inventory flow, and pricing.
  • Set the tone for store culture and environment to ensure success in all aspects of sales and customer service.
  • Articulates vision to their stores and builds and motivates teams to maximize sales and profitability.
  • Manages the activities of individual contributors or supervisors in a section or department with accountability for goals, objectives, and operational policies.
  • Participated in the development of functional strategy.
  • Has responsibility for hiring, termination, performance, and salary decisions.

Club Manager

24 Hour Fitness
Downtown Seattle
01.2010 - 04.2011
  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. Ensure that team leaders create a culture of service and team members consistently execute the service promise.
  • Acts as the key point of accountability for club financial performance and the club experience.
  • Responsible for the successful attainment of club targets (e.g. member service, cleanliness, revenue, and retention).
  • Model team expectations by interacting and observing members / team members, checking details of member experiences, making recommendations and proactively solving problems.
  • Executes against a budget with specified revenue, expense, profit, and headcount amounts, and leads the execution of company programs and policies at the club.
  • The Club Manager directly oversees the following positions inside the club: Service Manager, Membership Manager, Fitness Manager, Facility Technician.
  • Participate and provide club specific input into the development of the club P&L and operating plan. Set monthly club Membership, Fitness and Service targets. Provide weekly feedback to DM on club goals and budgets.
  • Recruit, interview, hire & train department managers. Maintain a fully engaged and high performing team that aligns with company values and goals.
  • Provide a consistent accountability for direct reports through training, coaching, conducting planning sessions through performance reviews. Recognize good performance and discipline when necessary.
  • Provide final approval on the hiring / dismissal / discipline of all club employees.
  • Conduct weekly (or as-needed) club meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
  • Be a role model for member service behavior by walking through club and collecting member feedback to identify training and development opportunities for team members.

Membership/Sales Manager

24 Hour Fitness
Seattle/Lynnwood, WA
07.2008 - 01.2010
  • Assemble and manage a fully engaged and high performing sales team that aligns with company values and goals.
  • Hire develop and manage performance of qualified Membership Counselors.
  • Train & develop Membership Counselors regarding 24 Hour Fitness sales and new member enrollment process, emphasizing the dual goals of EFT setup and membership retention.
  • Conduct weekly meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities.
  • Manage Membership Counselor schedule within budgeted hours.
  • Mediate club employee relations matters for all club sales employees.
  • Discipline staff and consult with the HR Manager for additional direction.
  • Renovated MC training by coming up with own system that later became regional training guide.
  • Drive all sales efforts within the club including new member sales, eft, fitness packages and supplements.
  • Set monthly, weekly and daily sales goals for all Membership Counselors.
  • Review weekly sales numbers and club statistics to identify potential revenue gaps and modify sales execution as necessary.
  • Develop, execute and coordinate local club marketing activities.
  • Execute and coordinate national sales promotions within the club.
  • Reviewed daily sales numbers & club statistics to identify potential revenue gaps & modified sales execution as necessary. As revenue and staff levels decrease, I would have to increase my personal accountability for direct selling, including achievement of personal monthly sales quotas.
  • I was expected to act as ‘cross functional’ manager. I developed a broad skill set in order to understand the fundamental roles and duties of the Service Manager and Fitness Manager.
  • I was able to ‘step in’ to assist members and team members to resolve issues in those functions if the SM or FM is absent.

Store Manager

TTI Floorcare North America d.b.a. (Hoover)
Seattle, WA
02.2007 - 12.2007
  • Responsible for meeting all sales, margins, expense, profit and operational goals.
  • Manage the location in a manner that enhances the Company’s image in the marketplace.
  • Responsible for all aspects of providing superior customer and product service support for all company product brands.
  • Responsible for all aspects of Human Resource Management including an effective employee relations process, recruiting / hiring, training, and disciplinary actions in a manner that meets all applicable federal, state and local laws including Wage & Hour, EEO, OSHA, etc.
  • Oversee the management of the Company’s assets such as service center equipment, supplies, computers, vehicles, etc. I recommend capital improvements and modifications when necessary and appropriate. Investigate and recommend changes to the service center in matters such as lease costs and negotiations, location, facility design, layout, etc.
  • Responsible for the effective management of the service center’s inventory levels to meet customer requirements while achieving inventory turn objectives and minimizing variances.
  • Establish a strong rapport with customers as well as prospect for new customers to expand the current customer base. Responsible for servicing all customers within the territory through a network of dealers, distributors and authorized service centers.
  • Maintain product information and knowledge on all current and discontinued models to ensure customer satisfaction, maximum sales, and provide quality service on all company products to include, knowledge of all product warranties, staying current on technical information published on all products, possessing and maintaining the proper mechanical skills necessary to service and repair.

Store Manager

Omni fitness/Busy Body Home Fitness
Seattle/Tukwila/Bellevue, WA
09.2000 - 02.2007
  • Increase and maximize sales, as well as gross profit.
  • I have not only driven the store to do well, but I have also personally made 140% over my personal plan. I have increased store sales from $750,000 a yr to over the $1.1M dollar mark in a two year span. I have done this through training, as well as taking a very personal approach with my customers.
  • Review & conduct staffing, training, and performance evaluations.
  • Review market analysis - determine customer needs, competition, as well as growth potential for store.
  • Direct placement of merchandise.
  • Liaison between the sales dept. and logistics inside and outside of company.
  • Analyze and control expenditures to conform to budget.
  • Scheduling - making sure that we are in compliance with company policies and procedures.
  • Conduct inventory cycle counts as well as a full count. This count included over 3000 skus.

Education

Electronic Technology

Lower Columbia College
Longview, WA

Business Admin.

Weber State University
Ogden, UT

Business Admin.

Lower Columbia College
Longview, WA

Skills

  • Exceptional multi-tasker
  • Business development and planning
  • Performance management
  • Goals and performance
  • Sales team training
  • Relationship building
  • Technology troubleshooting
  • Route optimization
  • Customer relationship management
  • Inventory management
  • Process improvement

Awards

2009 - CPR & AED Certified for infant, child, & adult, 2007 - Top Store for Life Fitness Products in the NW District - $580,000, 2007 - Top Sales Associate for Life Fitness Products in the NW District - $778,000, 2005 - Top Sales Associate for Life Fitness Products - Busy Body Home Fitness - $475,000, 2005 - Top Store for Life Fitness Products - Busy Body Home Fitness - $750,000, 2005 - Life Fitness Gold Certified, 2005 - Water Rower Certified

Affiliations

2009 - CPR & AED Certified for infant, child, & adult

2007 - Top Store for Life Fitness Products in the NW District - $580,000

2007 - Top Sales Associate for Life Fitness Products in the NW District - $778,000

2005 - Top Sales Associate for Life Fitness Products - Busy Body Home Fitness - $475,000

2005 - Top Store for Life Fitness Products - Busy Body Home Fitness - $750,000

2005 - Life Fitness Gold Certified

2005 - Water Rower Certified

Timeline

Delivery Courier

Uber Eats
11.2021 - Current

General Manager

Union Marine
08.2016 - 03.2020

Owner

Innovative Angler
01.2012 - 08.2016

District Manager

The Fitness Outlet
04.2011 - 12.2012

Club Manager

24 Hour Fitness
01.2010 - 04.2011

Membership/Sales Manager

24 Hour Fitness
07.2008 - 01.2010

Store Manager

TTI Floorcare North America d.b.a. (Hoover)
02.2007 - 12.2007

Store Manager

Omni fitness/Busy Body Home Fitness
09.2000 - 02.2007

Electronic Technology

Lower Columbia College

Business Admin.

Weber State University

Business Admin.

Lower Columbia College

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