Derick Cougle

Walgreens

Oregon City, OR

01.2000 - Current

Supervise daily operations including opening/closing, scheduling, task delegation, cash management, and compliance.
Monitor and improve customer service performance through training, coaching, and development plans.
Developed and promoted 12+ leaders into Store Manager roles through focused mentorship and training.
Led store to multiple Profit Increase Leader recognitions by analyzing KPIs and executing strategic action plans.
Recognized as an Employee Retention Champion for creating a culture of respect, engagement, and low turnover.
Lead merchandising strategies for sets, resets, seasonal displays, and promotional activities to maximize sales.
Manage inventory by analyzing trends, ordering stock, and preventing outs and overstock to optimize profitability.
Resolve escalated customer concerns to maintain satisfaction and loyalty.
Oversee asset protection initiatives by developing and executing plans to reduce shrink.
Recruit, train, and manage team member performance through clear expectations, coaching, and recognition.
Ensure compliance with all pharmacy regulations, food safety standards, and corporate policies.
Support pharmacy operations as a licensed pharmacy technician when required by state law.
Act as liaison between store, district, and corporate leadership to communicate goals and execute initiatives.
Participate in community outreach to strengthen brand presence.

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