Derick Green
Information Technology Management/Human Resource Management/Project Management
Warner Robins,GA
Summary
Primary goal is to work in a government civilian position managing resources, systems and/or personnel. A position related to business management with an emphasis in management of information systems. Hardworking and passionate job seeker with strong organizational skills eager to secure a position complimentary of listed skillsets. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
12
12
years of post-secondary education
Work History
US Government General Schedule Employee
Robins AFB
7 2018 - Current
- Responsible for upkeep and troubleshooting of 100+ laboratory computer systems at Robins Air Force Base including special software installs with multiple departments to refine programs such as Adobe, Dragon Connect, Cisco, Secure View, and Oracle
- Provided key training to office personnel on creation of Open Architecture accounts.
Configuration Manager/System Administrator
Akira Technologies
04.2016 - 07.2018
- Responsible for the Enterprise Service Desk ticketing system known as SERENA and all functions related to handling, managing and repairing computer related issues for sites worldwide
- Manage deficiency reports; tracking, updating and monitoring status—helping ensure deficiencies are tracked and fixed.
Superintendent Customer Support Staff
USAF
01.2015 - 02.2016
- Managed all personnel related and training programs for the unit
- SharePoint Administrator, responsible for the maintenance and upkeep of the unit internal SharePoint site—ensured vital information was available to leaders and decision makers
- Supervised five individuals, distributed duties/monitored training—qualified 3 Airmen on 5 level core tasks—increased office working capabilities 50%.
Superintendent Information Technology Branch
USAF
01.2014 - 01.2015
- Managed all network accounts using Active Directory and data management processes, ensured users were mission ready—zero downtime
- Led network connectivity for Exercise Control Facility and oversaw LAN installation process—Exercise ULCHI FEEDOM GUARDIAN ’14 a success
- Led COMSEC install at Camp Asaka Japan; integral to enabling network connectivity for Yama Sakura 67—Exercise YAMA SAKURA ’67 a success due to efforts.
NCOIC, Knowledge Operations Management
USAF
03.2010 - 01.2013
- Information Assurance Officer, responsible for establishing network accounts through Help Desk support—established new accounts for incoming IG members tasked to set up new Air Force Global Strike Command Inspector General’s Office
- SharePoint Administrator, COMSEC Manager and Deployment Manager—expertly managed all programs
- Executive Office Assistant Manager, managed executive taskers and commander’s correspondence—depended on heavily by head staff.
Mission Support NCO
USAF
09.2008 - 03.2010
- Administrative support for office agents, processed EPRs/Decorations and all personnel actions—assured five personnel were administratively managed properly
- Managed Microsoft Server providing email, internet services, and data processing capabilities for the Det—ensured safe keeping of vital OSI information was protected on a daily basis
- Performed basic configuration management and system diagnosis of 16 computer systems within the unit—increased critical management efficiency in high turnover.
NCOIC, USAFSAM School House Computer Desk
USAF
06.2005 - 11.2006
- Primary Help Desk technician, responsible for establishing network accounts through Help Desk support—managed 421 permanent party accounts spanning over 11 buildings
- Supervised three Airmen, distributed workloads, performed daily physical maintenance
- Managed $90K temporary laptop issue program, ensuring loaned TDY laptops were tracked and loaded with proper/needed software
- ADPE custodian for USAFSAM school house; conducted annual $800K inventory in computer equipment, protected sensitive military equipment from theft, loss and damage.
Information Management Journeyman Legal Office
USAF
4 2001 - 1 2005
- Workgroup Manager responsible for establishing network accounts through Help Desk support, computer repair to include loading operating systems and updates to troubleshooting hardware malfunctions
- Provided customer support to legal clients, drafted powers of attorneys and Wills for Legal Officers, and managed office filing system
- Maintained, managed and updated Legal Office webpage using HTML, and managed $300,000 worth of ADPE equipment
- Computer System Security Officer, responsible for validating annual Information Assurance training requirements for all DoD computer users.
Workgroup Manager
USAF
04.2000 - 10.2001
- Coordinated new LAN drops within the Vehicle Maintenance Flight making all sections network capable for next generation On-Line Vehicle Integrated Management System
- Established policies, procedures, and trained squadron personnel in system theory and operation
- Identified and prioritized replacement units based on reliability, eliminating potential work stoppages
- Worked countless after-duty hours upgrading and repairing computer systems after performing full shifts in the Transportations Unit Control Center
- Created from scratch all new file plans in the Traffic Management and Vehicle Operations Flights
- Ensured CMSO, AFIS, GATES, and OLVIMS operating programs were network certified, and safe
- Established a baseline configuration setting to smooth the transition without loss of electronic data files.
Information Management Journeyman
USAF
07.1999 - 04.2000
- Maintained 100% turn-in, on-time rate of EPRs/OPRs and decorations—relied upon to accomplish the best possible results
- Thrust into the position of project manager for the newly created Automated Business Services System, took charge in developing a comprehensive unit orders program, implementing proper procedures for creating, certification, and coordination of temporary duty (TDY), environmental and morale leave, circuitous travel and invitational travel orders—highly positive impact of all efforts
- Maximized organizational productivity, designed an effective squadron Dental/Preventive Health Assessments Program—developed an effective tracking database for over 300 personnel, as well as, instituting a continuity handbook, and unit commander’s policy in accordance with 51 MDG directives—His efforts contributed to the “no findings” during the Feb 00 HQ PACAF Unit Compliance Inspection.
Publications and Forms Manager
USAF
09.1998 - 07.1999
- Consolidated form stock from a 1,000 square foot basement storage area and large space saver to a smaller vertical space saver—new arrangement improved accountability and accessibility for later disbursement
- Dual utilized—provided continued support of the Base Information Transfer Center during low manning periods—assisted in numerous runs and answered/troubleshot questions on the mail metering system
- Multi-talented computer know-how! Consolidated inputs, constructed, and posted base bulletin web pages and created a central point-of-reference e-mail system that provided weekly highlights to base personnel—Customers quickly informed of base activities and reduced a multitude of e-mails that tied up server usage
- Base Reception Team member that assisted in set-up/tear down of computers, faxes, and copying machine for the 15 AF Staff Assistance Visit, accident investigation boards, and the Environmental Compliance and Assessment Programs—received praise from every organization for his outstanding support.
Education
Masters Degree - Master of Business Administration Information Systems
Trident University
05.2001 - 05.2013
Bachelors Degree - Business Administration and Management
Park University
Associates Degree - Information Resource Management
Community College of the Air Force
Skills
Proficient with Microsoft Outlook, PowerPoint, Word, Excel, Internet Explorer, type 45 WPM with active TS/SCI Clearance
Overview Statement
I have worked as a military member for 20 years performing a number of duties and responsibilities. I am well versed in managerial positions and managing personnel. My current contract position here at Robins AFB, allows me to focus on my technical skills gained during my time in the military. My use/knowledge of applying the AFSO21 process is listed under the 'Integrated Process Team' portion located near the bottom of this resume.
Specialized Qualifications
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients/customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products/services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Recognition
- Wrote Information Dominance Award Pkg for subordinateWon at Wing Level - 2016
- Wrote NCO of the Quarter Pkg for subordinate – 2016
- Wrote 2 Airman of the Quarter Award Pkgs for subordinates – 2015
- Won NCO of the Quarter while working with AFGSC/IG – 2011
- Won Chief’s Choice Award while working with AFGSC/IG – 2011
- Won NCO of the Quarter while working with AFOSI – 2009
- Performance Award, 2020 & 2022
- Notable Achievement Award, 2020, 2021 & 2022
- On the Spot Cash Award, 2019 & 2020
Phone
DSN: 468-6322, Comm: 478-327-6322
Project Management
Initiated planning for 2014 COMSEC network installment project in Japan—financially planned TDY costs, organized individuals to figure out cheapest way to get to Japan to perform the install, organized equipment, executed the plan set in place to fly classified equipment to Japanfollowed through to make sure equipment was retrieved and stored—met with team upon completion to discuss any issues and implement better processes.
Integrated Process Team
- Worked extensively with Army personnel to install COMSEC network connectivity for Yama Sakura 67 located in Japan
- Used AFSO21 to spearhead, organize and direct the use of the evaluation, management system for AFGSC/IG Office—clarified/evaluated the need for a tracking system for IG EPR/OPR/Decorations with leadership, broke down the root of the issue with leadership, set a target improvement date, root of cause was previously determined—I implemented the new EPR/OPR/Decoration process in 2011results increased AFGSC/IG routing process by 90%, process remained in place from 2011 until replaced in 2015 by Mypers.
References
- Bryan Northenor, USAF Enterprise Services Element Chief, 1-478-926-0403
- Marsha Scott, USAF Publications and Forms Superintendent, 1-843-701-2120
- Chenoa Moreland, USAF Co-Worker, 1-404-316-6667
- Kelvin Bowen, USAF Inspector General Deputy Director, 1-318-505-2990
Training
- Certified COMSEC Training – 2014
- Security Plus CBT 40 hrs Training – 2014
- Records Management Training – 2014
- SharePoint Training – 2013
- Supervisor Training - 2013
- Non Commissioned Officer Academy – 2012
- HTML Training – 2003
- A+ Workgroup Manager Training Course – 2002
- Airman Leadership School – 2002
- Technical School Training – 1996
- Basic Military Training – 1996
Timeline
Configuration Manager/System Administrator
Akira Technologies
04.2016 - 07.2018
Superintendent Customer Support Staff
USAF
01.2015 - 02.2016
Superintendent Information Technology Branch
USAF
01.2014 - 01.2015
NCOIC, Knowledge Operations Management
USAF
03.2010 - 01.2013
Mission Support NCO
USAF
09.2008 - 03.2010
NCOIC, USAFSAM School House Computer Desk
USAF
06.2005 - 11.2006
Masters Degree - Master of Business Administration Information Systems
Trident University
05.2001 - 05.2013
Workgroup Manager
USAF
04.2000 - 10.2001
Information Management Journeyman
USAF
07.1999 - 04.2000
Publications and Forms Manager
USAF
09.1998 - 07.1999
US Government General Schedule Employee
Robins AFB
7 2018 - Current
Information Management Journeyman Legal Office
USAF
4 2001 - 1 2005
Bachelors Degree - Business Administration and Management
Park University
Associates Degree - Information Resource Management
Community College of the Air Force
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