Derick L. Williams
Aurora,CO
Summary
Dedicated Hotel Manager passionate about providing exceptional service to all guests. Skilled in reducing expenses while maintaining high standards of service and guest satisfaction. Proven track record of enhancing company success through strategic initiatives and impactful actions.
Overview
18
18
years of professional experience
Work History
Task Force General Manager
THS Hospitality
11.2024 - Current
- Managed budgets effectively, reducing expenses while maintaining high-quality service levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Successfully resolved conflicts among team members through effective communication and mediation strategies.
- Ensured compliance with industry regulations, minimizing potential legal issues or penalties faced by the company.
- Oversaw daily operations, ensuring smooth functioning across all departments.
Assistant General Manager
Baywood Hotels
03.2024 - 11.2024
- Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
- Receive and resolve all departmental guest complaints promptly and within the company's guidelines.
- Check and control room reservations, Front Office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Compile and prepare financial reports (including rate and availability calendar).
- Coordinating communications between Sales and Operating departments
- Controlling department head schedules, and expenses, and implementing cost-saving strategies
- Managing all aspects of the safety program, including training, reporting, and incentives
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implement and monitor all corporate marketing programs.
- Maximizing ADR and Occupancy
- Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.
- Perform room inspections, which require bending, stooping, reaching overhead, and moving throughout guest floors.
- Assists in check-in/check-out of guests or any related guest service activity.
- Perform other duties as requested. For example, special requests from guests.
- Participates in the Manager on Duty program, requiring working second shift constant monitoring throughout the hotel.
- Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems quickly and efficiently to maintain high customer satisfaction and quality service.
- Greet and welcome guests upon arrival. Register guests onto the computer, verifying reservation, address, and credit information.
- Promote “preferred” guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts during registration and checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issued keys to and controlled the entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints.
- Answer the telephone promptly and correctly, being polite, courteous, and friendly.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Assistant General Manager, Front Office Manager, Operations Manager
Marriott International
01.2016 - 01.2022
- Ensured that goals regarding guest tracking and productivity were being translated to the team
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Oversee all culinary, restaurant, beverage, and room service operations.
- Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and a passion for service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides initiative-taking coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision, and direction to bring together and prioritize the departmental goals efficiently and effectively.
- Set clear expectations with the employees and team leaders and verify that appropriate rewards were given if expectations were exceeded.
- Supporting Property Operations Function(s)
- Follows property-specific second effort and recovery plan.
- Publish all guest satisfaction results promptly, including all guest satisfaction forms, comment cards, and letters.
Lead Cook, Kitchen Supervisor
Revolution Foods
12.2012 - 06.2017
- Supervised cooks and delegated tasks necessary for a successful shift
- I managed the use of equipment and tools.
- Maintained logbooks.
LPN, CNA, & PCP
Carroll's Home Health Inc.
11.2007 - 09.2016
- Performed housekeeping duties, including laundry, sweeping, mopping, shopping, and meal preparation. Established personal relationships with clients to ensure patient comfort and care.
- We documented patient activities on an individualized Daily Care Plan.
Front Desk Agent, Night Auditor
Hilton Garden Inn
01.2014 - 01.2016
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed promptly.
- Managing and Monitoring Activities that Affect the Guest Experience
- Provides excellent customer service by being readily available/approachable to all guests.
- Takes initiative-taking approaches when dealing with guest concerns.
- Always extends professionalism and courtesy to guests.
- Responds timely to customer service department requests.
- Ensures all team members meet or exceed all hospitality requirements.
- Assisting in Managing Profitability
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable critical control program is in place.
- Understand financial statements, sales and activity reports, and other performance data.
- Conducting Human Resources Activities
Education
Diploma -
Overland High School
01.2009
Business and Hospitality Management (B.A.) - undefined
DeVry University
05.2025
Culinary Arts Certification - undefined
Emily Griffith Technical School
01.2012
Cosmetology Certification - undefined
Emily Griffith Technical School
01.2011
Certified Nursing Assistant Degree - undefined
Pickens Technical School
01.2008
Skills
- Innovation management
- Detailed report writing
- Event management
- Emergency preparedness
- Service-oriented communication
- Front office operations
- Guest satisfaction tracking
- Staff training and development
- Food and beverage management
- Accounting management
- Employee scheduling
- Property management systems
- Guest relations management
- Brand standards adherence
- Housekeeping supervision
- Outstanding communication skills
- Guest accommodations
Timeline
Task Force General Manager
THS Hospitality
11.2024 - Current
Assistant General Manager
Baywood Hotels
03.2024 - 11.2024
Assistant General Manager, Front Office Manager, Operations Manager
Marriott International
01.2016 - 01.2022
Front Desk Agent, Night Auditor
Hilton Garden Inn
01.2014 - 01.2016
Lead Cook, Kitchen Supervisor
Revolution Foods
12.2012 - 06.2017
LPN, CNA, & PCP
Carroll's Home Health Inc.
11.2007 - 09.2016
Business and Hospitality Management (B.A.) - undefined
DeVry University
Culinary Arts Certification - undefined
Emily Griffith Technical School
Cosmetology Certification - undefined
Emily Griffith Technical School
Certified Nursing Assistant Degree - undefined
Pickens Technical School
Diploma -
Overland High School
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