Derick Mejia
Lakewood,CA
Summary
Dynamic professional with extensive experience at the University of Cal State Fullerton, excelling in financial aid processing and team leadership. Proven ability to enhance student support through effective workshop facilitation and compliance oversight. Trilingual in Spanish and Italian, committed to ethical practice and community collaboration to drive positive outcomes.
Overview
10
10
years of professional experience
Work History
Counselor Supervisor
University of Cal State Fullerton
01.2020 - Current
- Excellent in different financial aid programs, such as administrative assistance, CSAC, Pell Grant, ELM for loans, Word, Excel, PeopleSoft, CMS, and various other programs used on a daily basis for financial aid, scholarship, study abroad, and athletics processing.
- Provided assistance in workshops for students and parents in assisting and informing them about financial aid applications, such as FAFSA and the CADA.
- Awarding students their appropriate aid, communicating with colleagues to inform proper legal procedures for students' and parents' taxes or income assets.
- Supervised counseling staff to ensure compliance with university policies and procedures.
- Coordinated counseling services with university departments to promote student well-being.
- Managed case reviews and provided feedback to improve counselor performance and help students.
- Conducted workshops addressing mental health topics for students and staff engagement.
- Facilitated team meetings to discuss challenges and share best practices among counselors.
- Collaborated with community organizations to expand resources available for students in need.
- Provided direct clinical supervision to counseling staff.
CUSTOMER COORDINATOR / UTILITY LEAD
Long Beach Transit
11.2017 - 01.2020
- In charge of dealing with customer's complaints, setting up events for Long Beach Transit when the City of Long Beach has big events like the Long Beach Grand Prix and etc.
- Attending Long Beach Unified School Districts in giving information to students and parents about Long Beach Transit and their programs for students.
- Promoted to Maintenance department for Utility Lead, in charge of bus operations inspecting City buses from the engine and transmission oil and coolant to fueling the bus with the right type of fuel from diesel, electric, CNG oil and etc.
- While employed on Long Beach Transit was able to keep up with maintenance for numerous LBT bus locations that included the buses and work vehicles and work areas.
MEMBER SERVICE REPRESENTATIVE III
UNIFY / TOYOTA FINANCIAL CREDIT UNION
04.2016 - 11.2017
- Promoted new bank products and services to customers, Opened and closed customer accounts at customer request.
- Provided customer assistance with balance detail and other inquiries, Handled all customer complaints and issues with high professional courtesy, cashed checks and processed deposits upon balance and signature verifications.
- Following Opening and Closing Branch Procedure daily, worked on Special Projects with various computer programs on a weekly basis, guided employees through transactions or difficult situations.
Education
Master of Science - Masters of Higher Education Counseling
University of Cal State Fullerton
Cal State Fullerton05-2026
Skills
- Customer Service
- Management Competence
- Planning / Organizing
- Communicating / Presenting
- Trilingual: Spanish & Italian
- Financial aid processing
- Workshop facilitation
- Student counseling
- Compliance oversight
- Team leadership
- Supervisory experience
- Ethical practice
- Teamwork
- Staff supervision
- Community collaboration
Languages
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Counselor Supervisor
University of Cal State Fullerton
01.2020 - Current
CUSTOMER COORDINATOR / UTILITY LEAD
Long Beach Transit
11.2017 - 01.2020
MEMBER SERVICE REPRESENTATIVE III
UNIFY / TOYOTA FINANCIAL CREDIT UNION
04.2016 - 11.2017
Master of Science - Masters of Higher Education Counseling
University of Cal State Fullerton