Derick Morales
Roanoke,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Resident Account Coordinator
Solomon Organization
Roanoke , VA
02.2024 - 06.2024
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Collected first month's rent along with security deposit prior to move-in date.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Handled security deposit refunds.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Leasing Consultant
Drucker & Falk
Roanoke , VA
07.2021 - 07.2023
- Conducted tours of available apartments, highlighting features and amenities.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Maintained accurate records of prospective renters, applications and leases.
- Greeted potential tenants and provided information about the property.
- Responded to tenant requests for maintenance services in a timely manner.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Updated resident data into property management software system daily.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Tracked leads using CRM software and followed up with interested parties.
- Used conflict resolution skills to quickly resolve issues among residents.
Education
High School Diploma -
Sunset Park High School
Brooklyn, NYSkills
- Customer Service
- Relationship Building
- Data Entry
- Financial Reporting
- Teamwork and Collaboration
- Multitasking and Organization
- Phone and Email Etiquette
- Active Listening
- Professionalism
- Continuous Improvement
- Microsoft Office
- Problem-Solving
Timeline
Resident Account Coordinator
Solomon Organization
02.2024 - 06.2024
Leasing Consultant
Drucker & Falk
07.2021 - 07.2023
High School Diploma -
Sunset Park High School
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