Derick Nerquaye Tetteh
Alexandria,Virginia
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales, and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops, and manages a team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Store Manager
TJMAXX
Fairfax, Virginia
12.2021 - Current
- Regularly analyzing sales and profit Key Performance Indicators (KPIs) focuses on driving results
- Taking actions based on these analyses shows a proactive approach to maximizing performance
- Ensuring operations adhere to standards and best practices, including proper scheduling, is vital for optimizing conversion rates and delivering excellent customer service while staying within budget constraints
- Prioritizing actions to maintain a good garment level reflects an understanding of how it directly influences sales
- This strategic approach can significantly impact the store's overall performance
- Efficiently managing in-store maintenance to meet standards is essential for creating a positive shopping environment and ensuring the longevity of store assets
- Participating in and overseeing various store tasks, such as deliveries, garment processing, and price changes, ensures operational efficiency and maintains product availability for customers
- Managing recruitment, training, development, and succession planning demonstrates a commitment to building and nurturing a high-performing team
- Evaluating and managing the performance of store team members through dialogues, developmental plans, and feedback sessions is crucial for continuous improvement and aligning individual performance with business objectives
- Maintaining regular and clear communication with the store team on business performance, company culture, and sales goals fosters alignment and motivation among team members
- Minimizing inventory shrinkage through regular inspections and proactive measures helps protect the store's assets and profitability
- Preparing the store for inventory ensures accuracy and efficiency during the inventory counting process.
General Manager –Multi Units/Stores
Hudson Group-BWI Airport
Baltimore, Maryland
12.2018 - 11.2021
- Meeting and exceeding sales budgets while minimizing shrinkage demonstrates a focus on driving revenue and profitability
- Maximizing staff productivity, efficiently allocating labor, and monitoring expenditures against the budget is crucial for controlling costs and optimizing financial performance
- Using financial reports and key performance indicators (KPIs) to monitor expenses, improve profit margins, and manage inventory levels ensures informed decision-making and financial control
- Enforcing policies and procedures consistently to protect company assets and minimize shrinkage is essential for safeguarding profitability
- Recruiting, training, and developing staff at all levels to ensure operational efficiency and profitability, while also supporting succession planning initiatives, contributes to a high-performing team
- Ensuring consistent delivery of excellent customer service by knowledgeable and professional associates enhances the overall customer experience and fosters loyalty
- Demonstrating excellent product knowledge and maintaining well-merchandised stores promotes a positive corporate image and supports sales efforts
- Communicating sales updates and store openings to regional leadership, collaborating with marketing and merchandising departments, and maintaining brand standards contribute to overall brand success
- Monitoring suppliers' activities and maintaining positive vendor relationships are essential for ensuring product availability and quality
- Establishing and maintaining professional relationships with building management and other stakeholders contributes to a smooth operation.
Store Manager
CVS Health
Mclean, Virginia
02.2015 - 11.2018
- Leading and effectively working with store crews, assigning tasks, and communicating openly and timely are essential for team coordination and efficiency
- Handling customer inquiries, problems, and complaints according to company policy ensures a positive shopping experience for customers
- Pricing merchandise, stocking shelves, and resetting departments according to planograms (POGs) are vital for maintaining an attractive and organized store layout that enhances the shopping experience
- Implementing security measures such as controlling register and door keys, executing cash verifications, and identifying and reacting to shoplifters are necessary to protect company assets and minimize shrinkage
- Responding to management information systems (MIS), managing electronic journal records, and executing various operational tasks such as ordering merchandise, handling deliveries, and managing inventory levels to ensure smooth store operations
- Training, developing, and evaluating store staff, handling HR documentation, and executing staffing strategies are crucial for maintaining a competent and motivated workforce
- Analyzing operating reports, preparing for physical inventory, completing business reviews, and implementing improvement plans are essential for optimizing store performance and financial results
- Promoting a positive shopping experience, maintaining customer/patient confidentiality, and supporting operational and service improvement action plans contribute to fostering CVS's customer service culture
- Overseeing store assets, executing daily cash reports, and documenting merchandise transactions help safeguard company resources.
Customer Service Manager
Lowes Home Improvement
Alexandria, Virginia
03.2010 - 01.2015
- Enable and empower Customer Service Associates (CSAs) to provide excellent customer service, inspiring customer-focused behavior and ensuring departments are always customer-ready
- Ease and reduce customer complaints, give positive impressions, and ensure a seamless shopping experience for customers entering the store
- Coach, mentor, train, and continually monitor CSAs in their departments, leading them as needed to meet store demands
- Accomplish work through effective delegation and management of associates, including Sales Specialists and CSAs
- Execute a diverse range of administrative tasks as assigned, including answering routine questions, directing callers/customers, and overseeing the administrative office activities
- Oversee the administrative office, manage cash handling tasks such as depositing cash and handling register pulls, and monitor activities at the Customer Service desk
- Manage and supervise the showroom department, including sales and customer service, and monitor inventory stock levels for future orders
- Participate in special events and promotional activities to improve sales results and review inventory lists daily to track inventory flow
- Help resolve critical sales issues, communicate with vendors and manufacturers on merchandise returns, process vendor returns, and ensure vendors are held accountable for product failures
- Support credit program activities, including processing customer credit applications and transactions, training associates on credit policies and procedures, and maintaining adequate supplies of credit card materials and signage
- Organize promotions to meet budgeted goals, and review and complete all Lowe's system tasks efficiently.
Education
University of Phoenix
Phoenix, ArizonaNorthern Virginia Community College
Alexandria, VirginiaSkills
- Customer Service Management
- Retail Inventory Management
- Operations
- Performance Reviews
- Loss Prevention Procedures
- Recruitment and hiring
- Sales Analysis
- Leadership Development
Affiliations
Association of Certified Chartered Accountants (ACCA), Fundamentals Completed
Timeline
Store Manager
TJMAXX
12.2021 - Current
General Manager –Multi Units/Stores
Hudson Group-BWI Airport
12.2018 - 11.2021
Store Manager
CVS Health
02.2015 - 11.2018
Customer Service Manager
Lowes Home Improvement
03.2010 - 01.2015
University of Phoenix
Northern Virginia Community College