DERICK SHACKELFORD
Charleston,Arkansas
Summary
Add Professional Summary
Overview
10
10
years of professional experience
Work History
Consultant | Lift Truck Driver | Machine Operator
Georgia Pacific
02.2021 - Current
- Made detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Assisted employees with benefits enrollment and advisement.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
Customer Accounts Manager | Fire Alarm Technician
Gilbert Technologies Inc
08.2020 - 02.2021
- Performed annual inspections on commercial fire and security alarm systems.
- Communicated with General Contractors, superintendents, and like employees for life safety administration
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Installed, tested and serviced alarm and associated systems for commercial clients.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Generated new clients by networking, emails, phone calls, and in person meetings.
- Read blueprints and as built drawings in order to determine feasible projects to bid on and build
Customer Sales Representative
AT&T/ Prime Communications
03.2019 - 07.2020
- iPhone, Samsung, and LG cell phone sales.
- Navigated many proprietary systems to provide internet, cellular service, and administrative support to individual, governmental, and corporate clients
- Used and trouble shot customer equipment in order to provide best outcome for client communication
- Used and trouble shot customer equipment in order to provide best outcome for client communication needs
- Served customers in accordance to their unique and individual needs
Telecommunications Service Technician
Pinnacle Telecom Group LLC/ Go Ye Staffing
11.2018 - 02.2019
- Drafted and implemented plans for telecommunications network development on current and future projects.
- Programmed routers, IP based phones, and use telecommunications equipment on daily basis.
- Used tools such as : laptop, bucket truck, and many other types of telecom related equipment to perform administrative and related objectives
- Installed and configured new devices and system components.
IT Technician
Zero Mountain
01.2018 - 10.2018
- Linked computers to IT network and to peripheral equipment, including printers and scanners.
- Traveled to many different facilities to perform IT installations.
- Used CAT 5 & 6, fiber optic and other types of cabling in order to network surveillance systems for enterprise level facilities
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Sales + Freight Team Associate
The Home Depot
04.2016 - 05.2017
- Loaded and unloaded trucks.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Operated pallet jacks to move freight and load trucks.
- Stocked shelves with products for sale
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking for inventory
Sales Management |Tech Team Technician
Frys Electronics
12.2014 - 04.2016
- Supervised large sales team in a retail store involving technology related to audio video supplies and consumer electronics.
- Drove company vehicle to job sites within the Dallas-Fort Worth Metroplex to perform home theater and security camera installations.
- Sold audio video equipment to individuals and corporate clients.
- Conducted operations management of audio video department in retail store.
- Performed care calls (visit clients' homes and businesses to troubleshoot A/V issues).
- Collaborated with Senior Management and vendors to implement sales strategies and best practices for employees.
- Collaborated with Senior Management and vendors to implement sales strategies and best practices for employe
Server
Red Lobster
01.2013 - 11.2015
- Consistently provided professional, friendly, and engaging service.
- Worked with team members to reach daily goals.
- Created orders, documented special requests, and attended to unique needs of customers.
- Cultivated warm relationships with regular customers.
Upward Bound Peer Counselor
Carl Albert State College
05.2013 - 07.2014
- Aided in integrating 9th through 12th grade high school students into college environment.
- Worked two consecutive summers for Upward Bound, a federally funded program, in order to help students start their college education.
- Aided in facilitation of group field trips to many colleges in OK, AR, MO, and TX.
- Helped professors and students as needed in academic setting.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Empowered students through counseling and skill-building exercises.
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA05.2025
General Business & Psychology
North Eastern State University
Tahlequah, OK2014
Associate of Arts - Business Administration
Carl Albert State College
Poteau, OK2013
Skills
- Customer Service
- Problem-Solving
- Microsoft Office
- Business Administration
- Business Accounting
- Managerial Accounting
- Management
- Excel
- Operational improvement
- Staff training and development
- Good Telephone Etiquette
- Written Communication
Timeline
Consultant | Lift Truck Driver | Machine Operator
Georgia Pacific
02.2021 - Current
Customer Accounts Manager | Fire Alarm Technician
Gilbert Technologies Inc
08.2020 - 02.2021
Customer Sales Representative
AT&T/ Prime Communications
03.2019 - 07.2020
Telecommunications Service Technician
Pinnacle Telecom Group LLC/ Go Ye Staffing
11.2018 - 02.2019
IT Technician
Zero Mountain
01.2018 - 10.2018
Sales + Freight Team Associate
The Home Depot
04.2016 - 05.2017
Sales Management |Tech Team Technician
Frys Electronics
12.2014 - 04.2016
Upward Bound Peer Counselor
Carl Albert State College
05.2013 - 07.2014
Server
Red Lobster
01.2013 - 11.2015
Bachelor of Science - Aviation
Liberty University
General Business & Psychology
North Eastern State University
Associate of Arts - Business Administration
Carl Albert State College
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