Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Derick Ruiz

Derick Ruiz

Hillsboro,OR

Summary

At Aspen Capital, I’ve had hands-on experience managing IT systems and leading teams to improve efficiency and cut costs. I’ve worked across network administration, cybersecurity, and disaster recovery, always focused on practical solutions that support business goals and keep things running smoothly.

Overview

16
16
years of professional experience

Work History

IT Manager

Aspencapital
Tigard, OR
02.2023 - Current
  • Supervised lifecycle processes pertaining to IT framework.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Analyzed workflows and established priorities for daily operations.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Met with stakeholders to collaborate and resolve problems.
  • Ensured all components are compatible with existing systems prior to implementation.
  • Developed project metrics to follow system build-out progress.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Monitored system performance and identified areas for improvement.
  • Managed backup, user account and helpdesk systems.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Controlled operational IT budget and expenditures within department parameters.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Reviewed and approved project plans prior to implementation.
  • Recruited, trained and supervised IT department staff.
  • Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Met with users, vendors and technicians to determine computing requirements.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

It Helpdesk Lead and Infrastructure Engineer

Aspencapital
Tigard, OR
05.2018 - 02.2023
  • Maintained data backups, disaster recovery plans and security policies according to best practices.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Verified stability, security and scalability of system architecture.
  • Ensured compliance with industry regulations regarding data privacy and security standards.
  • Provided status updates to keep upper management informed and to reach goals.
  • Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
  • Designed and conducted hardware or software systems testing.
  • Created detailed documentation regarding network configuration and maintenance activities.
  • Conducted regular audits of network security configurations to ensure compliance with industry standards.
  • Deployed new services on existing networks ensuring a smooth transition without disruption of service.
  • Facilitated continuous improvement initiatives with successful changes affecting operations.
  • Managed user accounts across multiple platforms, including Active Directory, LDAP, and NIS+.
  • Diagnosed complex networking problems with vendors or other IT personnel when necessary.
  • Monitored performance of networks and implemented appropriate solutions to optimize performance.
  • Implemented secure protocols such as IPSec, SSL VPNs and 802.1X authentication.
  • Performed daily system monitoring to verify the integrity of servers, networks and related systems.
  • Installed, configured and troubleshooted server hardware and software components including operating systems.
  • Researched new technologies and products to determine their potential application within the organization's environment.
  • Advised on project costs, concepts or design changes.
  • Configured, maintained and monitored network infrastructure devices such as switches, routers, firewalls.
  • Planned, scheduled and controlled installation processes from start to finish to ensure all project requirements are delivered on time.
  • Created customer proposals and closed business deals.
  • Built and oversaw network infrastructure comprised of various virtual products.
  • Provided exemplary helpdesk service and support to assist customers.
  • Maintained updated knowledge through continuing education and advanced training.

IT SUPPORT TECHNICIAN

ZOOM+CARE
01.2015 - 04.2018
  • Help Desk Ticket Management
  • User\Group Security Administration
  • Workstation support
  • Level 1 Server and Network Administration: Monitoring, Basic troubleshooting, hardware installation, and patching
  • Special Project Management: MDM, New Phone System implementation, various Network hardware implementation, and any other special projects as requested

SUPERVISOR OF SUPPORT SERVICES

COMPANY
01.2013 - 01.2015
  • Promoted from Technical Support Specialist -Tier II
  • Escalation point for technical related issues with Office 365
  • Escalation point for customer service related issues
  • Trained staff on call handling and processes
  • Coached on single call resolutions

TECHNICAL SUPPORT SPECIALIST- TIER II

CONVERGYS
01.2011 - 01.2013
  • Assist Customers with Office 365 technical issues via phone, email, chat, and remote sessions
  • Assist Customers with Office 365 billing issues
  • Escalation point for Tier 1 related technical issues
  • Call reporting\tracking via ticket management system
  • Customer Satisfaction follow up

JR HELPDESK TECHNICIAN

HOSPICE OF WASHINGTON COUNTY
01.2009 - 01.2011
  • New user creation (Active Directory)
  • Laptop/Desktop hardware setup
  • Software installation
  • Tier 1 support for technical issues
  • Peripheral device installations
  • VOLUNTEER

Education

HIGH SCHOOL DIPLOMA -

ALOHA HIGH SCHOOL
01.2011

Skills

  • Risk mitigation planning
  • Team collaboration
  • Network administration(Cato,Meraki,Dell)
  • Disaster recovery
  • Operating system management
  • Technical onboarding design
  • BYOD program administration
  • Application support
  • Cybersecurity best practices
  • IT budgeting
  • VoIP systems
  • Patch management
  • Backup and recovery (Cohesity, Dell Compellent, Azure, and AWS)
  • Wireless networking
  • Jira

References

  • ERICK RUIZ, DIRECTOR OF IT, 503.515.6636
  • CHRIS BOSCAWEN, IT MANAGER, 541.218.0868

Languages

Spanish
Limited

Timeline

IT Manager

Aspencapital
02.2023 - Current

It Helpdesk Lead and Infrastructure Engineer

Aspencapital
05.2018 - 02.2023

IT SUPPORT TECHNICIAN

ZOOM+CARE
01.2015 - 04.2018

SUPERVISOR OF SUPPORT SERVICES

COMPANY
01.2013 - 01.2015

TECHNICAL SUPPORT SPECIALIST- TIER II

CONVERGYS
01.2011 - 01.2013

JR HELPDESK TECHNICIAN

HOSPICE OF WASHINGTON COUNTY
01.2009 - 01.2011

HIGH SCHOOL DIPLOMA -

ALOHA HIGH SCHOOL
Derick Ruiz