Courtney Razzaq
Peoria,AZ
Summary
Detail-oriented team player with strong organizational skills and more than 5 years of experience working in customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Available to interview within 24 to 48-hours.
Overview
11
11
years of professional experience
Work History
Catalog Specialist
TEKsystems
10.2023 - 01.2024
- Categorized a multitude of DoorDash products with accuracy and efficiency.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Product Specialist
Living Spaces
05.2022 - 06.2023
- Driving proficiency using the Living Spaces Guest Engagement Model and Guest Customer Service
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Collaborating with other team members when marketing big ticket items to corporate buyers
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Customer Relations Specialist
Sun Solar Solutions
07.2021 - 02.2022
- Performed outbound calls to keep clients updated on their solar projects
- Multitasked on various systems to assign work orders for clients
- Collaborated with multiple teams to successfully fulfill client requests
- Interpreted complex requests to install teams with pertinent details
- Utilized critical thinking to investigate client accounts
Administrative Assistant
Environmental Planning Group
02.2020 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Maintained office cleanliness and restocked supplies
Sales Associate
Banana Republic Factory
03.2018 - 12.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Express Clothing
04.2014 - 01.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Cleaned, closed and secured store at end of shift.
Receptionist
AZ Hair Co
08.2012 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Responsible for daily cash handling utilizing POS system
Education
High School Diploma -
Peoria High School
Peoria05.2012
Associate of Arts -
Glendale Community College
Glendale, AZSkills
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Product and Service Sales
- Data Entry Documentation
- Detail-Oriented
- Adaptability
- Microsoft Office and Google Sheets
- Project Management
- Collaborative Team Player
- Customer Engagement Strategies
References
Angelica Valdez
Life Coach
Genesis Academy
(623) 341-3194
Bernard Mercado
Catalog Specialist
TEKsystems
(602) 592-8100
Alexa Palacio
Product Specialist
Living Spaces
(480) 280-7980
Timeline
Catalog Specialist
TEKsystems
10.2023 - 01.2024
Product Specialist
Living Spaces
05.2022 - 06.2023
Customer Relations Specialist
Sun Solar Solutions
07.2021 - 02.2022
Administrative Assistant
Environmental Planning Group
02.2020 - 03.2020
Sales Associate
Banana Republic Factory
03.2018 - 12.2019
Sales Associate
Express Clothing
04.2014 - 01.2015
Receptionist
AZ Hair Co
08.2012 - 01.2015
High School Diploma -
Peoria High School
Associate of Arts -
Glendale Community College
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