Derick Wachira
Concord,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Technologist experience bringing expertise in project management, critical thinking and task prioritization. Flexible team player specializing in managing quality assurance.
Overview
5
5
years of professional experience
Work History
Audi Brand Specialist
Audi
CONCORD, CA
03.2025 - Current
- Attended weekly meetings with sales managers to discuss strategies for increasing customer traffic into the showroom.
- Collaborated with other departments within the dealership such as finance and service centers to ensure customer satisfaction.
- Maintained a thorough understanding of all Audi models available for sale at the dealership.
- Responded promptly to customer inquiries via phone or email regarding Audi vehicles or services offered by the dealership.
- Developed relationships with existing clients through follow-up calls and visits to ensure satisfaction with their purchase experience.
Audi Technologist
Audi Concord
Concord , CA
03.2024 - 03.2025
- Provided training sessions for users on how to use new software applications effectively.
- Collaborated with other technologists in order to develop innovative solutions for customer needs.
- Conducted experiments to test products under real-world conditions to gather performance data.
- Follow up and check in with customers to offer assistance.
- First point of contact with any technology issues.
- Acted as a liaison for service department and other dealerships.
Sales Porter
Audi Concord
Concord , CA
08.2023 - 03.2024
- Performed inspections of incoming vehicles to ensure they met company standards prior to being placed on the lot for sale.
- Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.
- Driving off site to run dealership errands as instructed by supervisor.
- Deliver vehicles to dealerships and customers.
- Loaded and unloaded new vehicle shipments onto trucks for delivery.
Lead Valet Attendant
Signature Parking
Walnut Creek, CA
10.2021 - 03.2024
- Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
- Resolved conflicts between customers, employees, or management in a professional manner.
- Conducted safety training sessions for new hires on proper protocol when handling customer's vehicles.
- Prepared reports summarizing activities performed by Valet Department personnel during each shift.
Line Cook
Next Level Burger
Concord, CA
07.2021 - 09.2021
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Performed basic knife skills such as dicing onions or slicing meats.
- Responded quickly to any customer complaints or concerns about their dining experience.
Cashier Supervisor
Popeyes
Concord, CA
06.2020 - 05.2021
- Ensured compliance with federal, state, local laws related to cash management practices.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Processed refunds and exchanges promptly according to established policies.
Education
High School Diploma -
Concord High School
Concord, CA05-2021
Skills
- Patient shielding techniques
- Business Intelligence
- IT Troubleshooting
- Attention to Detail
- Time management abilities
- Software testing
- Product knowledge
- Customer follow-up
- Negotiation techniques
Languages
English
Full Professional
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
Audi Brand Specialist
Audi
03.2025 - Current
Audi Technologist
Audi Concord
03.2024 - 03.2025
Sales Porter
Audi Concord
08.2023 - 03.2024
Lead Valet Attendant
Signature Parking
10.2021 - 03.2024
Line Cook
Next Level Burger
07.2021 - 09.2021
Cashier Supervisor
Popeyes
06.2020 - 05.2021
High School Diploma -
Concord High School
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